Remote SD-WAN Network Engineer - Versa Expert

CommandLink, LLC; Colombia; A distancia; COP 189.843.000 - 284.765.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room to grow

Flexible time off

Fun events

Employee referral bonuses

Descripción de la vacante

Command|Link is hiring a Managed Services Network Engineer to support SDWAN ( Versa Networks), data circuits, VoIP, VPNs, and managed routers/firewalls for ISP/MSP clients. The role emphasizes end-to-end issue resolution and customer satisfaction.

No travel is required, and the position is 100% remote. You will mentor peers and collaborate with vendors to ensure high-quality service delivery.

Formación

• 3–5 years in a fast-paced technical environment with SDWAN expertise ( Versa Networks preferred).
• CCNA and CCNP certifications are highly desirable.
• Hands-on experience with networking tools and CLI for Cisco/FortiNet/Juniper.
• Strong understanding of routing protocols like BGP/OSPF and VRRP.
• Experience configuring firewalls and NAT, plus QoS concepts.
• Familiarity with SOC 2 compliance and related processes.

Responsabilidades

• Provide end-to-end support for ISP/MSP customers focusing on SDWAN and related services.
• Troubleshoot basic LAN setups and Microsoft operating systems as needed.
• Assist provisioning and onboarding of new managed services customers.
• Collaborate with vendors to resolve issues and ensure smooth service delivery.
• Own issues from start to resolution with clear communication and problem-solving.
• Maintain strong customer relationships and deliver exceptional support.
• Mentor and train fellow engineers on complex technical topics.

Conocimientos

SDWAN expertise

Versa Networks

Cisco CLI

Firewall configuration

Routing protocols

BGP

OSPF

VRRP

QoS concepts

SOC 2 awareness

Educación

High School Diploma or GED

CCNA Certification

CCNP Certification

Herramientas

Cisco IOS

Fortinet Firewall

Juniper

Descripción del empleo

Command|Link is hiring a Managed Services Network Engineer to support SDWAN ( Versa Networks), data circuits, VoIP, VPNs, and managed routers/firewalls for ISP/MSP clients. The role emphasizes end-to-end issue resolution and customer satisfaction.

No travel is required, and the position is 100% remote. You will mentor peers and collaborate with vendors to ensure high-quality service delivery.