Remote Onboarding Specialist - Fintech & Crypto Partners

Veta Virtual Inc.; Colombia; Remote; COP 129,798,000 - 178,473,000; Full time

Benefits offered by this job

Performance incentives

Remote work (100% remote)

Job summary

Veta Virtual is hiring a Customer Onboarding Specialist for a fintech and cryptocurrency client. You will be the first friendly voice partners meet, guiding them from the initial hello to a fully approved account so they feel supported from day one.

This fully remote role handles onboarding steps, KYC docs, and record keeping, collaborating with Compliance, Sales, and Operations to start partners securely. Based in LATAM or Europe, compensated in USD.

Qualifications

• At least one year of experience in customer onboarding, customer support, account coordination, operations, or a similar role.
• Strong attention to detail and experience reviewing documents or keeping accurate customer records.
• Clear written and verbal communication, with the ability to explain requirements to business owners in simple terms.
• Strong organization and follow-up skills, including the ability to prioritize many cases and meet deadlines.
• Comfort using CRM platforms and document management systems.
• Sound judgment with confidential information and a clear sense of when to escalate.
• Highly self-motivated and able to stay productive in a fully remote setting.
• Bonus: experience with KYC, business verification, or customer due diligence.

Responsibilities

• Act as the main onboarding contact for new hosts, explaining requirements, answering questions, and sharing clear next steps.
• Collecting business information, Know Your Customer (KYC) documents, ownership details, and other onboarding materials per procedures.
• Reviewing each submission for completeness, accuracy, and consistency, and following up quickly on missing items or differences.
• Entering host information and documents into the right systems and keeping records accurate and current.
• Working with the Compliance team on reviews, document requests, and escalations, and tracking each case until approval.
• Monitoring progress on every case, solving delays early, and keeping hosts and internal teams informed.
• Partnering with Sales, Operations, and Host Success colleagues so each host moves smoothly from onboarding to ongoing support.
• Handling sensitive business and personal information with care, following privacy and security rules.
• Spotting repeated onboarding problems and recommending better messages, workflows, and documents.
• Tracking onboarding activity, completion times, and open requirements.

Skills

Customer onboarding

Attention to detail

Communication

Organization & follow-up

CRM platforms

Remote work

AI tools

Tools

CRM software

Document management

Microsoft Office

Job description

Veta Virtual is hiring a Customer Onboarding Specialist for a fintech and cryptocurrency client. You will be the first friendly voice partners meet, guiding them from the initial hello to a fully approved account so they feel supported from day one.

This fully remote role handles onboarding steps, KYC docs, and record keeping, collaborating with Compliance, Sales, and Operations to start partners securely. Based in LATAM or Europe, compensated in USD.