Regional Operations Manager

Endava; Girardot; Ibrido; COP 191.834.000 - 319.724.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work and flexible hours

Competitive salary package

Career development programmes

Learning opportunities and training

Descrizione del lavoro

Endava is seeking a Regional Operations Manager to support the Healthcare – Americas portfolio. You will act as the right hand to the Regional Head of Healthcare - Americas, organizing information, coordinating follow-ups, and ensuring adoption of company processes across the Americas and India.

You will monitor financial KPIs, escalate risks, and help prepare concise reports for decision making. This role requires strong collaboration with account leaders and finance partners in a fast-paced

Competenze

• Experience in PMO, portfolio operations, commercial operations, or financial management in a complex services environment.
• Strong financial acumen, including forecasts, actuals, variances, revenue, cost, and margin.
• Skilled at coordinating across clients, teams, functions, and locations without direct authority.

Mansioni

• Act as the financial controller for the Healthcare – Americas portfolio, supporting oversight of forecasts, actuals, revenue, costs, margin, utilization, and other KPIs.
• Coordinate and review monthly financial inputs for completeness and accuracy in the company system.
• Validate forecasts with account, delivery, and finance teams; follow up on missing information before submission.

Conoscenze

PMO experience

Portfolio operations

Financial management

Stakeholder communication

Excel & reporting

English proficiency

Strumenti

Excel

Descrizione del lavoro

Job Description

The Regional Operations Manager provides operational and financial support to the Regional Head of Healthcare -Americas, acting as their right hand. The role helps the Head maintain visibility across client accounts, financial performance, delivery risks, and operational priorities.

Working closely with account leaders, project teams, finance partner, and support teams across the Americas and India, the Regional Operations Manager organizes information, coordinates follow-up, and supports consistent adoption of company processes. The role does not lead the Healthcare region; it enables the Regional Head to make informed decisions and helps ensure agreed actions are carried out.

Key responsibilities

• Act as the financial controller for the Healthcare – Americas portfolio, supporting the Regional Head with oversight of forecasts, actuals, revenue, costs, margin, utilization, and other financial KPIs.
• Coordinate and review monthly financial inputs, checking that they are complete, accurate, consistent, and submitted on time in the company system.
• Validate forecasts and financial assumptions with account, delivery, and finance teams; follow up on missing or inconsistent information before submission.
• Identify and track financial variances, coordinating clear explanations of the root cause, business impact, accountable owner, and corrective action.
• Prepare organized, concise financial reports and management summaries that give the Regional Head a reliable view of performance, emerging risks, and decisions required.
• Monitor working days, vacation adjustments, timecards, billing hours, non-staff costs, rebates, and investment items where applicable.
• Follow up on billing, revenue recognition, purchase orders, contracts at risk, and debtors with the relevant owners.
• Maintain visibility of developments across client accounts by proactively coordinating updates with account leaders, delivery managers, project teams, and finance partners.
• Support project support teams across the Americas and India in following company processes and maintaining accurate, timely information in systems.
• Maintain clear governance records, including action, risk, issue, and dependency logs, and follow up with owners to support timely resolution.
• Escalate material financial, delivery, commercial, and operational risks to the appropriate teams and stakeholders, keeping the Regional Head informed.
• Identify recurring gaps in financial inputs or operational processes and coordinate improvements with the relevant teams.
• Support the preparation of reports for presentation to the Group Head, consolidating financial and operational information from across the Healthcare portfolio and ensuring it is accurate, clear, and ready for review.

Qualifications

• Experience in PMO, portfolio operations, commercial operations, or financial management in a complex services environment.
• Strong financial acumen, including experience with forecasts, actuals, variances, revenue, cost, and margin.
• Skilled at coordinating across clients, teams, functions, and locations without direct authority over them.
• Confident communicating with senior stakeholders and following up proactively with teams.
• Highly structured and organized, with strong attention to detail and sound judgment about when to escal...
• Strong reporting and Excel skills, with experience using enterprise financial and operational systems.
• Professional English communication skills and the ability to work across Americas and India time zones.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.