Reference Data Services Analyst 2

Citi; Bogotá ciudad; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Citi is seeking a Client Onboard Analyst to ensure fast, compliant onboarding and account opening for clients in a collaborative, fast-paced environment. The role emphasizes KYC diligence, stakeholder coordination, and continuous process improvement.

The ideal candidate brings 1–3 years in financial services or onboarding, strong English/Spanish communication, and a proactive, detail-minded approach to policy and procedure adherence.

Formación

• Bilingual in English and Spanish; Portuguese is a plus.
• Self-motivated and proactive with continuous improvement
• Highly detail-oriented with strong focus on accuracy
• Excellent team player with collaboration skills
• Able to manage multiple priorities, meet deadlines under pressure
• Strong verbal and written communication skills
• 1–3 years of experience in financial services, operations, onboarding, KYC, or compliance

Responsabilidades

• Ensure quick and seamless onboarding and account opening experience for clients.
• Onboard new client relationships and members using Citi onboarding applications (KYC).
• Perform client documentation searches and compile client profiles.
• Initiate legal negotiations and monitor progress with stakeholders.
• Ensure documentation is current, accurate, and complete.
• Coordinate with Account Opening, Tax, Legal, Credit and other product partners for efficient processing.
• Provide high-level customer service and teamwork with internal partners until requests are completed.
• Continuously analyze onboarding processes and systems to improve efficiency.
• Engage with technology to design, build, and test applications.
• Assess risk in business decisions with regard to Citi’s reputation and compliance.

Conocimientos

English & Spanish fluency

Detail oriented

Team player

Multitasking

Communication skills

Financial services experience (1-3 yrs

Educación

Bachelor’s/University degree or equivalent

Descripción del empleo

The Client Onboard Analyst is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way. Limited but direct impact on the business through the quality of the tasks/services provided.

Responsibilities:

• Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients. Our ultimate goal is to exceed our clients’ expectations by constantly innovating to improve the onboarding and account opening processes.
• Onboard new client relationships and additional members by conducting Know Your Customer (KYC) due diligence using Citi onboarding applications.
• Perform client documentation searches across internal and external sites and compile client profiles.
• Initiate Legal negotiations and monitor progress through ongoing follow-ups with stakeholders.
• Ensure all documentation received is current, accurate and complete.
• Partner with the Account Opening division, Tax, Legal, Credit and other product partners to ensure expedient, efficient and seamless processing.
• Provide the highest level of customer service and teamwork with our internal partners until requests are completed, maintaining constant communication with the Client and our Markets Sales team partners.
• Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible
• Engage with technology to design, build, and test new or updated applications
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Fluency in English and Spanish is required. Portuguese is a plus
• Self‑motivated, proactive, and committed to continuous process improvement.
• Highly detail‑oriented.
• Excellent team player with strong collaboration skills.
• Strong ability to manage multiple competing priorities, meet deadlines, and perform effectively under pressure.
• Strong verbal and written communication skills
• 1‑3 years of previous experience in financial services, operations, onboarding, KYC, or compliance is preferred.

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Reference Data Services

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