Recepcionista residencia Nido Plaza Castilla - (Madrid)

Nido Living; Madrid; Presencial; COP 10.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A real estate investment company in Colombia is seeking an Administrator to manage daily operations and reception of the residence. The role emphasizes a guest-first culture and requires excellent communication skills in English. The Administrator will address guest complaints, manage office activities, and assist with financial oversight. Ideal candidates will be proactive and able to work in a fast-paced environment, ensuring high service standards and compliance with health and safety standards.

Formación

• Ability to speak and write fluently in English is a must.
• Strong attention to detail and ability to prioritize tasks.
• Professional and friendly demeanor. Fluent communication skills.

Responsabilidades

• Promote a guest first culture and ensure their expectations are met.
• Address and resolve complaints promptly.
• Assist the General Manager with budget management.

Conocimientos

Excellent written and verbal communication skills

Fluent in English

Strong attention to detail

Customer relationship skills

Positive and enthusiastic attitude

Flexible and adaptable

Proactive nature

Ability to work in a fast-paced environment

Descripción del empleo

Overview

Empresas : Nido Living – Owned by CPP Investments, Nido Living is a real estate investment and operating platform focused on purpose built student accommodation (PBSA). Nido aims to grow its portfolio across Europe and focuses on wellbeing and safety of guests.

Purpose of the Role

The Administrator is responsible for the day to day administrative and reception operations of the residence.

Responsibilities

• Promote a guest first culture and ensure their expectations are met.
• Take responsibility for management of the office and reception.
• Ensure that the customer service level of the reception team remains high, and the agreed service level agreement is followed.
• Provide a personalized service by keeping updated on local events, festivals, and new attractions to provide guests with current and relevant information.
• Assist with the marketing of the hotel, working with the central Marketing team to ensure the relevant strategy goals are delivered at residence level.
• Manage the sales process at the residence.
• Manage and communicate room cleans and reactive maintenance works.
• Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
• Deliver on customer satisfaction targets.
• Address and resolve complaints promptly and effectively, following hotel policies and procedures; escalate them when necessary to the management team.
• Assist with supervision of housekeeping operations to ensure that the site always remains presentable.
• Implement and ensure that Nido Standard Operating Procedures are adhered to by on-site staff and guests.

Compliance

• Assist with health and safety standards of the hotel to ensure they are adhered to, and the team are trained and up to date with changing responsibilities, legislation and obligations.
• Ensure compliance with all agreements and contracts in delivery to guests, suppliers, and stakeholders.
• Ensure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour, and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans.

Financial

• Assist the General Manager with budget management, occupancy commitments and cost plans.
• Assist in the implementation of cost management and revenue-generating initiatives to enhance operations.

Qualifications

• Excellent written and verbal communication skills
• Ability to speak and write fluently in English is a must
• Ability to plan and prioritise
• Strong attention to detail
• Positive and enthusiastic attitude
• Passionate about creating a customer-focused environment for residents
• Professional and friendly demeanour
• Flexible and adaptable
• Proactive nature and ability to work on own initiative
• Ability to work in a fast-paced environment
• Excellent customer relationship skills