QA Engineer

Amadeus; Bogotá; Hybrid; COP 89,355,922 - 125,098,291; Full time

Benefits offered by this job

Competitive remuneration

Health insurances and other benefits

Professional development opportunities

Job summary

Amadeus is seeking a QA Engineer in Bogotá to join the Hospitality Solutions division. You will work within the Americas Quality team to investigate and resolve defects for hotel distribution systems.

This position requires 2+ years of quality assurance experience, proficiency in API testing, and an analytical mindset. The role supports hybrid work and offers competitive benefits including health insurance and professional development opportunities.

Qualifications

• Experience with API testing, using tools like Postman.
• Understanding of distributed systems and backend flows.
• 2+ years of experience in Quality Assurance or Software Testing.

Responsibilities

• Analyze and reproduce defects reported by customers.
• Execute manual and automated tests across CMD components.
• Collaborate with Product Owners and Developers for quality initiatives.

Skills

API testing (REST)

Analytical skills

Troubleshooting

Understanding of hotel distribution concepts

Excellent communication skills

Education

Bachelor’s degree in computer science, Engineering, or equivalent experience

Tools

Postman

Jenkins

Git

Job description

Job Title

QA Engineer

About Your Business Area/Department

The Hospitality Solutions (HOS) division delivers industry‑leading technology that powers hotel operations, distribution, and connectivity worldwide. Within HOS, the Channel Management & Distribution (CMD) area is responsible for connectivity between hotel systems and hundreds of distribution partners, ensuring reliable, scalable, and high‑quality communication of availability, rates, inventory, reservations, and content across global channels.

Summary Of The Role

As a QA Engineer within the Hospitality Solutions division, you will join our specialized Americas Quality team responsible for investigating, reproducing, and resolving CMD (Channel Management Distribution) and CDE (Channel Data Exchange) defects raised by customers and internal stakeholders. You will work closely with Product, Development, and Global QA teams to ensure the highest standards of quality across mission‑critical hotel distribution components. This role provides direct support during the Americas time zone, contributing significantly to stability, customer satisfaction, and continuous improvement.

Responsibilities

• Defect Analysis & Troubleshooting
  • Analyze, triage, and reproduce CMD/CDE defects reported by customers, Delivery, or Support teams.
  • Perform functional and technical investigation using API calls, logs, monitoring tools, and system traces.
  • Validate fix proposals and coordinate retests with global engineering teams.
  • Ensure timely response and prioritization of issues impacting customers in North and South America.
• Quality Assurance & Testing
  • Execute manual and automated tests across CMD components (API, UI, and backend services).
  • Contribute to regression coverage by maintaining and improving existing test suites.
  • Support execution of NRTs (Non‑Regression Tests) and help increase automation stability and quality.
  • Work with developers to reproduce issues, validate patches, and improve defect escape rates.
• Collaboration & Continuous Improvement
  • Collaborate with Product Owners, Developers, QAEs, and functional experts across global sites.
  • Participate in Quality Community initiatives and knowledge‑sharing forums.
  • Identify process, tooling, or coverage gaps contributing to defects and propose improvements.
  • Maintain clear documentation for test cases, troubleshooting steps, and system behavior in Confluence.

Qualifications

• Technical Skills
  • Experience with API testing (REST), using tools such as Postman or equivalent.
  • Understanding of distributed systems and backend flows.
  • Ability to analyze logs and JSON/XML payloads; basic SQL proficiency.
  • Familiarity with test frameworks (Robot Framework, Python, Java) is a strong asset.
  • Experience with Jenkins, Git, Splunk, or similar monitoring/automation tools.
• Functional Knowledge
  • Understanding of hotel distribution concepts such as ARI (Availability, Rates, Inventory), shopping flows, reservations, and channel configuration.
  • Experience in defects validation or supporting customer‑reported issues is strongly preferred.
• Soft Skills
  • Strong analytical and problem‑solving mindset.
  • Ability to work under pressure and manage parallel defect investigations.
  • Excellent communication skills with distributed engineering teams.
  • Curiosity, ownership, and a continuous improvement attitude.
• Education & Experience
  • Bachelor’s degree in computer science, Engineering, or equivalent experience.
  • 2+ years of experience in Quality Assurance or Software Testing.
  • Experience in travel, hospitality, or complex transactional systems is a plus.

Benefits

• Competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid work model at our Bogota office.
• Professional development through online learning hubs offering technical and soft skills training.
• Opportunity to work in a diverse and inclusive workplace at a leading travel technology company.

EEO Statement

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.