Project Manager (Remote - Colombia)
Company Overview: CINC Systems' HOA software is designed to simplify community management and elevate association living. We do this through an all-in-one solution that drives efficiency, mobility, and self-service. With CINC, management companies can focus on communities, and we'll take care of the rest. Our mission is to make living in a professionally managed community a great experience.
Job Purpose: The Project Manager leads client implementations from initiation through go-live, ensuring timely delivery, client satisfaction, and alignment with CINC's implementation standards. This role manages scope, timelines, and cross-functional collaboration to deliver value to clients.
Essential Duties & Responsibilities:
- Lead multiple, external client implementations, ensuring project deliverables included in the engagement contract are completed timely with client satisfaction
- Serve as primary contact and escalation point for clients and implementation team members for respective implementations.
- Build and maintain positive relationships with clients, banks, and business partners.
- Achieve revenue targets by accurately forecasting project go-live dates, meeting forecasted completion dates, and escalating as needed to ensure projects remain on track
- Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks
- Establish, socialize, manage, and maintain the project plan with internal and external stakeholders
- Collaborate with Data Operations and Implementation Consulting teams to ensure quality deliverables are completed timely
- Create, update, and communicate Project Schedules including dates, status, and changes
- Accountable for issue and risk identification and facilitation of appropriate resources necessary to resolve issues timely with go to green plans set as needed to keep projects on track
- Provide weekly status reporting to clients, management team, and internal staff
- Plans and leads internal and external project calls.
- Identifies, documents, and follows up on action items, tasks, and decisions.
- Facilitate smooth transitions between teams to provide a holistic client experience
- Remain knowledgeable of changes to CINC solutions and the industry
- Maintain a high level of commitment to superior client satisfaction throughout the entire duration of the client relationship
- Other responsibilities as needed
Minimum Requirements & Competencies:
- Bachelor's Degree
- 4+ Years of Project Management experience
- Excellent written and verbal communication skills
- Strong organizational, analytical, and problem-solving skills
- Exceptional business acumen
- Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects in a matrix environment
- Demonstrated ability to work in a team environment that requires quick turnaround and quality output
- Highly skilled in the use of personal computers and related software applications, including but not limited to intermediate knowledge of the following Microsoft products: Excel, PowerPoint, Project, and Outlook
- PMP Certification a plus
- Change Management experience a plus
- Previous experience in property management operations, consulting, or general finance
- Prior experience with direct client/external-facing engagements
Core Values and Culture Expectations: Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to CINC Systems' core values of humble, accountable, team-oriented, operates effectively in the CINC Systems environment and the environment of the work group, maintains a focus on self-development and seeks out continuous feedback and learning opportunities. Maintains confidentiality in communications and interactions as appropriate.