Principal Architect – Digital & CX Modernization

Miratech; Bogotá; Presencial; COP 400.962.309 - 634.856.990; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Relocation program

Remote work

Professional development opportunities

Mentorship and talent investment

Internal mobility and internship

Descripción de la vacante

Miratech seeks a visionary Principal Architect – Digital & CX Modernization to drive the transformation of enterprise applications and customer-facing platforms. You will define future-ready architecture strategies, dismantle legacy debt, and guide teams toward next-generation digital experiences.

Ideal candidates have cloud-native design experience, API-first strategies, and a track record in telecom or contact center contexts, with strong leadership and governance capabilities.

Formación

• 7+ years in Telecom, Contact Center, CX, or related large-scale environments.
• Proven modernization of legacy systems to cloud-native architectures.
• Hands-on API-first, microservices, and event-driven design experience.

Responsabilidades

• Drive modernization of legacy platforms and user experiences.
• Architect API-first, microservices, and event-driven approaches.
• Provide architectural direction to Team Leads and engineers.
• Own migration roadmaps, risk assessments, and target architectures.
• Collaborate with clients and business leaders; present proposals.
• Establish and promote enterprise-wide architecture governance.
• Support integration initiatives with ESBs and modern platforms.

Conocimientos

API-first

Microservices

Event-driven

Cloud platforms

Frontend UX

Educación

Cloud certification

Herramientas

ESB platforms

Descripción del empleo

• Full-time

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world’s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values‑driven organization and our culture of Relentless Performance has enabled over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full‑time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a visionaryPrincipal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer‑facing platforms. In this role, you won’t just maintain systems—you will define future‑ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next‑generation digital experiences.

If you have a passion for cloud‑native design, API‑first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you.

Responsibilities

• Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences.
• Architect for the Future: Design and promote API‑first, microservices‑first, and event‑driven architectures.
• Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads.
• Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
• Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
• Governance: Establish and promote enterprise‑wide architecture standards, best practices, and governance processes.
• Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.

Qualifications

• Industry Expertise: 7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large‑scale enterprise environments.
• Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud‑native architectures.
• Deep Technical Mastery in:
  • API‑first architecture principles
  • Microservices patterns
  • Event‑driven and distributed systems
• Cloud Proficiency: Hands‑on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
• Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end‑to‑end solutions.

Nice to Have

• TOGAF or equivalent architecture certification.
• Hands‑on experience with Enterprise Service Bus (ESB) platforms.
• Deep familiarity with contact center technologies and customer engagement software.

Additional Information

We offer:

• Culture of Relentless Performance: Join an unstoppable technology development team with a 99% project success rate and more than 30% year‑over‑year revenue growth.
• Competitive Pay and Benefits: Enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: Make the most of the flexibility that comes with remote work.
• Growth Mindset: Reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: Collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: Be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team‑building company social events.
• Social Sustainability Values: Join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.