Power Platform Support Analyst

SoftwareOne; Medellín; Hybrid; COP 70,000,000 - 110,000,000; Full time

Benefits offered by this job

Health & wellbeing

Career development

Incentives program

Hybrid work model

Global projects

Job summary

SoftwareOne is seeking a Power Platform Support Analyst in Medellín to work with Microsoft Power Platform, Power BI, and Microsoft Fabric. You will join a service-oriented team focused on incident resolution and collaboration with technical specialists.

The role involves operational support, environment and user management, troubleshooting, and following ITSM processes. We value hands-on problem solving and a commitment to continuous learning within a global, hybrid work environment.

Qualifications

• Hands-on experience providing technical or operational support for Microsoft Power Platform.
• Practical knowledge of components such as Power Apps, Power Automate, Dataverse, Power BI, or Microsoft Fabric.
• Ability to troubleshoot applications, flows, connections, gateways, permissions, and configurations.
• Knowledge of user and permission management, security roles, DLP policies, licensing, or capacity consumption within the Microsoft ecosystem.

Responsibilities

• Provide technical and operational support for Microsoft Power Platform, Power BI, and Microsoft Fabric.
• Manage environments, users, permissions, security roles, and Dataverse components.
• Support Power Apps and Power Automate, including applications, flows, connections, solutions, and gateways.
• Troubleshoot and resolve incidents by reviewing configurations, errors, logs, and other available information.
• Manage requests and incidents following ITSM processes, including follow-up, documentation, escalation, and closure.

Skills

Power Platform

Power Apps

Power Automate

Dataverse

Power BI

Microsoft Fabric

ITSM

Troubleshooting

Job description

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Power Platform Support Analyst

Are you interested in growing your career while working directly with Microsoft Power Platform, Power BI, and Microsoft Fabric?

Do you enjoy investigating incidents, identifying root causes, and following them through to resolution?

Are you looking for a role where you can continue expanding your knowledge of Microsoft Cloud technologies?

This opportunity promotes the inclusion of people with disabilities.

You will join a team focused on the operation and support of Power Platform, working in a service-oriented environment centered on incident resolution and collaboration with technical specialists. Your role will be to provide operational and technical support for Power Platform, Power BI, and Microsoft Fabric, managing requests and incidents within an ITSM framework.

How a day to day would look like in this role:

• Provide technical and operational support for Microsoft Power Platform, Power BI, and Microsoft Fabric.
• Manage environments, users, permissions, security roles, and Dataverse components.
• Support Power Apps and Power Automate, including applications, flows, connections, solutions, and gateways.
• Troubleshoot and resolve incidents by reviewing configurations, errors, logs, and other available information.
• Manage requests and incidents following ITSM processes, including follow-up, documentation, escalation, and closure.

What we need to see from you

• Hands-on experience providing technical or operational support for Microsoft Power Platform.
• Practical knowledge of components such as Power Apps, Power Automate, Dataverse, Power BI, or Microsoft Fabric.
• Ability to troubleshoot applications, flows, connections, gateways, permissions, and configurations.
• Knowledge of user and permission management, security roles, DLP policies, licensing, or capacity consumption within the Microsoft ecosystem.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

• Comprehensive health and well-being
• Continuous learning and career development
• Performance-based incentives and employee share participation
• Flexible and hybrid work models
• Engagement in global projects

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.