Platform Reliability Engineer — Remote, Career Growth

Infobip ltd.; Bogotá ciudad; Híbrido; COP 133.920.000 - 279.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

ESOP (Employee Stock Ownership Plan)

International mobility

Well-being & balance

Descripción de la vacante

Infobip ltd. is seeking a Platform / Site Reliability Engineer to ensure stability, reliability, and continuous improvement of our platform.

You will play a key role in incident management, monitoring, automation, and technical enhancements within your team’s scope. This role combines operational excellence, problem-solving, and engineering ownership, with opportunities to mentor others and contribute to long-term platform reliability.

Formación

• Proven experience in platform operations, SRE, DevOps or similar engineering roles.
• Strong understanding of monitoring, alerting, and incident management.
• Hands-on scripting and automation experience.
• Solid troubleshooting and root-cause analysis skills.

Responsabilidades

• Create, respond to, and continuously improve platform alerts and runbooks.
• Actively monitor the platform, identify issues, and triage incidents.
• Perform impact assessments and communicate incident summaries clearly.
• Escalate incidents to the correct owner teams and act as Incident Leader when required.
• Execute mitigation actions to minimize impact and restore service.
• Write, test, secure, and maintain well-documented scripts and automation.
• Work autonomously on complex technical tasks and initiatives.
• Mentor and support other engineers within the team.
• Drive technical improvements and reliability enhancements.

Conocimientos

SRE/DevOps experience

Monitoring & incident management

Scripting & automation

Troubleshooting & RCA

Independent work

Clear communication

Reliability mindset

Cross-functional collaboration

Fluent English

Descripción del empleo

Infobip ltd. is seeking a Platform / Site Reliability Engineer to ensure stability, reliability, and continuous improvement of our platform.

You will play a key role in incident management, monitoring, automation, and technical enhancements within your team’s scope. This role combines operational excellence, problem-solving, and engineering ownership, with opportunities to mentor others and contribute to long-term platform reliability.