Operations Security Jr. Manager

IntouchCX; Bogotá; Presencial; COP 7.000.000 - 11.000.000; Jornada completa

Descripción de la vacante

IntouchCX is seeking an Operations Security Jr. Manager in Bogotá to support the Operations Security department. The role involves maintaining security controls, supporting audits, and staying current with security trends, policies, and client requirements.

You will lead reviews, track progress, and manage the security support team. The candidate should hold a Bachelor's degree with 3–4 years of fraud/risk/compliance/IT security experience in a BPO setting, strong communication, and fluency in

Formación

• Bachelor’s degree required.
• 3–4 years in fraud, risk, compliance, IT, security or process building within BPO.
• Proficient with MS Office and Google products.
• Knowledge of ISO standards, PCI DSS or similar frameworks.
• English proficiency at B2 level or higher.

Responsabilidades

• Build and maintain the controls matrix in alignment with compliance frameworks and standards.
• Prepare and review incident and status reports, identify issues, and report to senior management and clients as needed.
• Coordinate cross-functional workflow to implement processes per client policies, closing security gaps.
• Track and monitor partner assessment progress.
• Track action items to drive closure.
• Lead customer-facing security gap reviews and investigations.
• Manage the operations security support team.

Conocimientos

Fraud risk experience

Compliance

IT security

Process building

MS Office

Google Workspace

Executive communication

Gap identification

Security awareness

Educación

Bachelor’s Degree

Descripción del empleo

About the Job

The Operations Security Jr. Manager supports the Operations Security department in ensuring the sites where the organization operates meet all security standards and actively helps prevent client data breaches. Their duties include helping maintain standards and procedures, supporting audits, and staying current on security trends, threats, and company and client policies.

As Operations Security Jr. Manager, You Will…

• Build and maintain the controls matrix in alignment with multiple compliance frameworks and standards.
• Prepare and review incident reports and status reports, identify issues, and report to senior management and the client when needed.
• Work cross-functionally with internal leaders to complete holistic process implementation based on client policies, with the aim of closing any security information gap.
• Track and monitor partner assessment progress.
• Track action items.
• Ability to conduct and lead customer-facing security gap reviews and investigations.
• Manage the operations security support team.

As Operations Security Jr. Manager, You Need…

• Bachelor’s Degree.
• Minimum 3-4 years of fraud, risk experience, compliance, IT, security, and/or process building within the BPO industry.
• Proficient in the use and application of both MS Office Suite (Word, Excel, PowerPoint, and Outlook) and Google products (Sheets, Slides, Docs).
• Knowledge of ISO standards, PCI DSS, or similar frameworks.
• English proficiency at B2 level or higher.
• Detail-oriented and strong analytical and problem-solving skills, along with the ability to communicate effectively with non-technical executives and staff.
• Ability to identify operational gaps and translate them into actionable mitigation methods.
• Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships.
• Ability to communicate information to executive leaders, clients, and customers
• An understanding of commonly utilized industry systems and tools to identify fraud risk gaps and recommend changes.
• Knowledge and understanding of the Business Continuity and Disaster Response Plans.