Operations Security Analyst

IntouchCX; Bogotá; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

IntouchCX in Bogotá is seeking an Operations Security Analyst to support compliance programs, monitor controls, and assist audits. You will translate security requirements into actionable tasks and act as a primary contact for security questions within the organization.

The ideal candidate has a Bachelor’s degree, 1–2 years in document management or audits, proficiency with MS Office and Google Workspace, knowledge of ISO/PCI DSS, and solid communication and analytical skills to drive

Qualifications

• Bachelor’s Degree required.
• 1–2 years of experience in document management, compliance, audits, or process building.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Sheets, Slides, Docs).
• Knowledge of ISO standards, PCI DSS, or similar compliance frameworks preferred.
• English proficiency at B1 level or higher.
• Strong organizational and documentation skills with close attention to detail.
• Analytical thinking to identify deviations and propose corrective actions.
• Effective written and oral communication skills to interact with cross-functional teams.
• Knowledge of document management, audits, and flow charts.

Responsibilities

• Assist in the implementation and maintenance of compliance frameworks and standards.
• Perform internal audits and assist with documentation preparation for external audits, when required.
• Follow up on the implementation of security standards across the different programs.
• Assist in the preparation of incident and status reports, including evidence collection and drafting of findings.
• Monitor partner assessment progress and escalation gaps to the Operations Security Manager.
• Conduct training and awareness sessions for employees regarding compliance, risk, and security.
• Act as point of contact for operational questions of security from internal teams.

Skills

Document management

Compliance

Audits

Process building

Attention to detail

Analytical thinking

Communication

Education

Bachelor’s Degree

Tools

MS Office Suite

Google Workspace

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

The Operations Security Analyst supports the Operations Security process in supporting and assisting the organization to meet all security requirements. This role focuses on operational execution: monitoring controls, supporting audits, assisting with documentation preparation, and supporting activities with different stakeholders. The position requires attention to detail, analytical skills, and the ability to translate security and compliance requirements into clear and actionable tasks.

As an Operations Security Analyst, You Will…

• Assist in the implementation and maintenance of compliance frameworks and standards.
• Perform internal audits and assist with documentation preparation for external audits, when required.
• Follow up on the implementation of security standards across the different programs.
• Assist in the preparation of incident and status reports, including evidence collection and drafting of findings.
• Monitor partner assessment progress and escalation gaps to the Operations Security Manager.
• Conduct training and awareness sessions for employees regarding compliance, risk, and security.
• Act as point of contact for operational questions of security from internal teams.

As an Operations Security Analyst, You Need…

• Bachelor’s Degree.
• Minimum 1-2 years of experience in document management, compliance, audits, or process building.
• Proficient in the use and application of both MS Office Suite (Word, Excel, PowerPoint, and Outlook) and Google products ( Sheets, Slides, Docs).
• Knowledge of ISO standards, PCI DSS, or similar compliance frameworks preferred.
• English proficiency at B1 level or higher.
• Strong organizational and documentation skills with close attention to detail.
• Analytical thinking to identify deviations and propose corrective actions.
• Effective written and oral communication skills to interact with cross-functional teams.
• Knowledge of document management, audits, and flow charts.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.