Operational Engineer II

CSG Systems; Bogotá; Presencial; COP 127.930.000 - 239.870.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, Vision

Paid Vacation, Volunteer, and Holiday

Descripción de la vacante

CSG Systems is seeking an Operations Engineer II on JO Platform DevOps to keep our cloud-native JO and Analytics SaaS reliable in AWS and across regions. You will ship automation, document what you build, and grow toward senior platform work, collaborating with Platform TechOps, engineering, and customer teams.

You will contribute to CI/CD pipelines, Terraform-managed resources, and Kubernetes workloads, while improving monitoring, runbooks, and incident responses on a distributed team.

Formación

• Bachelor’s degree in CS, engineering, or related field.
• 2–4+ years in DevOps, cloud operations, SRE, or platform engineering (or equivalent production depth).
• Hands-on delivery of a SaaS or PaaS in the cloud with multi-environment, customer-facing impact.

Responsabilidades

• Platform operations & support across regions; troubleshoot incidents; contribute to RCAs and improvements.
• Automation & tooling: Bash and Python scripts for deployments, diagnostics, and data/ops workflows.
• CI/CD & infrastructure: Work with Azure DevOps pipelines, Terraform AWS resources, and Kubernetes (EKS).
• Observability: Operate monitoring and alerting (Prometheus, Grafana, CloudWatch).
• Cross-team delivery: Coordinate releases and environment needs with multiple teams.
• Documentation & enablement: Write runbooks and READMEs for operability.
• Continuous improvement: Propose faster/safer patterns and adopt modern DevOps practices.

Conocimientos

Bash scripting

Python scripting

Cloud AWS

Observability

Documentation

Educación

Bachelor’s in CS/Engineering

Herramientas

Terraform

Ansible

Azure DevOps

GitHub Actions

Docker

Kubernetes

Descripción del empleo

Xponent Engineering builds and operates cloud native JO and Analytics solutions for enterprise customers.

As an Operations Engineer II on JO Platform DevOps, you help keep our globally distributed SaaS reliable and improve how we run it in AWS—partnering with software engineering, JO Platform TechOps, and customer-facing teams. This is a small, high-velocity team where you can have an outsized impact: you ship automation, document what you build, and grow toward senior platform work.

Key Responsibilities

• Platform operations & support — Support production and non production JO and Analytics environments across regions; troubleshoot incidents with peers and TechOps; contribute to root-cause analysis and follow-up improvements.
• Automation & tooling — Build and maintain Bash and Python scripts and small tools for deployments, diagnostics, data/ops workflows, and reducing manual toil.
• CI/CD & infrastructure — Contribute to Azure DevOps pipelines, Terraform-managed AWS resources, and Kubernetes (EKS) workloads; follow Git-based change practices and team standards.
• Observability — Help operate monitoring and alerting (Prometheus, Grafana, CloudWatch); tune dashboards and runbooks so issues are visible early.
• Cross-team delivery — Coordinate with Development, Professional Services, and Support on releases, environment needs, and customer-impacting work; communicate clearly in a distributed team.
• Documentation & enablement — Write runbooks, READMEs, and handoffs for systems you touch; make it easy for the next engineer to operate what you built.
• Continuous improvement — Question how things work, propose safer/faster patterns, and adopt modern DevOps, cloud, and data pipeline (ETL/streaming) practices where they fit our stack.

Who we're looking for

• 2–4+ years in DevOps, cloud operations, SRE, or platform engineering (or equivalent depth via production work).
• Hands-on delivery of a SaaS or PaaS product in the cloud (multi-environment, customer-facing impact).
• Comfort in a customer-aware role: urgency, clear communication, and ownership when production matters.
• Track record of coordinating across internal teams and finishing work without constant direction.
• Continuous improvement mindset—you leave systems, docs, and processes better than you found them.
• Effective on a small, remote team: proactive, collaborative, professional English (written and spoken).

Technical Requirements

• Scripting: Demonstrable Bash and Python for real operational or automation tasks.
• Cloud: Production AWS experience (VPC, EC2, IAM, S3, RDS or similar core services).
• Infrastructure as code: Practical Terraform (modules, Git workflows); Ansible a plus.
• CI/CD: Experience building or maintaining pipelines (Azure DevOps or GitHub Actions preferred).
• Containers: Docker required; Kubernetes (EKS or similar) exposure strongly preferred.
• Operations: On-call or production support experience; structured troubleshooting in distributed systems.
• Documentation: Evidence you document what you build and how to run it.
• Education: Bachelor’s in CS, engineering, or related field, or equivalent demonstrated experience.

Preferred Qualifications

• GitOps (Argo CD / Flux), Helm, Kustomize.
• Observability: AlertManager, log aggregation, SLI/SLO thinking.
• Data platforms: ETL, streaming, or batch pipelines supporting Analytics workloads.
• Security & compliance awareness (secrets management, least privilege, audit-friendly changes).
• Telecom, enterprise SaaS, or journey/analytics platform background.

Perks & Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s): Colombia Remote

Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
• Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
• Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

If not us, then who?

Inclusion & Impact

Learn more CSG Inclusion & Impact here.

EEO Statement

CSG is an affirmative action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

For the EEO it's the Law posting, .