Onboarding Specialist Customer Success Bogotá, Colombia Competitive

Speakable, Inc.; Colombia; Presencial; COP 146.471.859 - 219.707.788; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Opportunity to grow with the company

Supportive culture

Descripción de la vacante

An innovative education technology company in Bogotá is seeking an Onboarding Specialist to enhance customer experiences with their platform. This hybrid role involves guiding new school customers through onboarding, leading training sessions, and ensuring smooth user setups. Successful candidates will be fluent in English, have 2+ years in customer success or onboarding, and be detail-oriented in their approach. Join a mission-driven team dedicated to improving language learning in K–12 education.

Formación

• Experience in onboarding, implementation, customer success, or similar roles, preferably in SaaS or edtech.
• Ability to handle technical setups and document progress.

Responsabilidades

• Lead onboarding experience and kickoff calls with clients.
• Coordinate handoffs from sales and manage activation of subscriptions.
• Host training sessions and track account activity.

Conocimientos

Fluent communicator in spoken and written English

Attention to detail

Leading live meetings

Comfortable with Google Workspace

Educación

2+ years of relevant experience

Herramientas

Google Meet

Clickup

HubSpot

Descripción del empleo

Speakable is an AI-powered platform helping K–12 schools in the U.S. bring speaking into the classroom. Our tools help language teachers engage students with interactive assignments, provide instant feedback, and save hours of grading time.

The Role

We’re hiring an Onboarding Specialist to join our Bogotá-based team and take ownership of the critical first steps in the customer journey. You’ll work closely with our CTO and the broader team to ensure that every new school or district customer is set up correctly, trained effectively, and actively using the platform in their first few weeks.

This is a hybrid role based out of our El Chico office in Bogotá. You’ll work 3 days per week in-office and 2 days remotely. You must be confident using professional English for 6–8 hours per day, including live meetings with U.S.-based teachers and administrators.

What You’ll Do

• Own the onboarding experience. Lead kickoff calls, walk customers through next steps, and guide them through their first few weeks with Speakable.
• Coordinate handoffs from sales. Gather relevant details, goals, and purchase info to ensure a smooth onboarding start.
• Handle technical setup. Activate subscriptions, configure user accounts, and assist with LMS integrations (e.g., Google Classroom, Clever).
• Lead training sessions. Host live training meetings via Google Meet, helping educators and school leaders get confident using the platform.
• Monitor early usage. Track account activity, follow up with teams who need help getting started, and elevate issues when needed.
• Be the go-to contact. Answer questions and keep communication flowing during the onboarding period.
• Keep documentation clean. Record onboarding progress and customer details in our internal tools (e.g. Notion, HubSpot).

What We’re Looking For

• Fluent, confident communicator in spoken and written English (you’ll be speaking with U.S.-based educators daily)
• Strong attention to detail and follow-through
• 2+ years of experience in onboarding, implementation, customer success, or similar roles (SaaS or edtech is a plus)
• Comfortable leading live meetings and explaining tools clearly
• Familiarity with Google Workspace, Google Meet, and project tools like Clickup and HubSpot
• Bonus if you have experience with K–12 education systems or LMS platforms like Google Classroom or Clever

Work Schedule

• Based in Bogotá, working U.S. time zone hours
• 2 days/week remote

Why Work at Speakable?

• Join a small, mission-driven team making a real difference for language learners
• Help shape the onboarding process and build relationships with our earliest users
• Competitive salary and opportunity to grow with the company
• Collaborative, supportive culture that values autonomy and impact