Office Manager

Floor Coverings International of Fresno; Fresno; Presencial; COP 195.281.000 - 234.339.000; Jornada completa

Descripción de la vacante

A leading flooring company in Tolima is seeking an Office Manager to support the franchise's growth. Responsibilities include leading project scheduling, assisting with marketing, and maintaining financials. Strong organizational skills are required, along with some experience in bookkeeping. Join a company that values customer service and community engagement.

Servicios

Paid training

Full-time hours

Opportunity for community engagement

Formación

• No experience is required, but 1-3 years of experience is preferred.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Responsabilidades

• Lead the scheduling and installation of projects.
• Assist with marketing efforts and maintain clean financials.
• Meet with sales staff weekly to discuss sales and customer expectations.

Conocimientos

Strong communication skills

Organized and detail-oriented

Able to multi-task

Herramientas

QuickBooks

Descripción del empleo

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Office Manager Perks and Benefits:

• No experience is required, but 1-3 years of experience is preferred.
• Paid training.
• Full-time
• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra-mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep the showroom and office organized and presentable.
• Assist in the development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.
• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare, and manage timely payment of business-related expenses.
• Attend weekly meetings with the owner at scheduled times.
• Submit the GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at the owner’s discretion.
• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications:

• Strong communication skills, particularly over the phone.
• Organized, detail-oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Compensation: $50,000.00 - $60,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating.

Floor Coverings International is an equal opportunity employer and welcomes applications from diverse candidates.