NOVA Onboarding Specialist

Flock Safety; Estados Unidos; A distancia; COP 585.778.000; Jornada completa

Descripción de la vacante

A leading safety technology platform is seeking a Training & Deployment Specialist to ensure successful onboarding of their new intelligence product, Nova. In this role, you'll conduct training sessions, assist with user configurations, and develop training materials. The ideal candidate has over 5 years of experience in customer success or training, preferably in a SaaS environment, and is comfortable working with law enforcement agencies. The position requires extensive travel and excellent communication skills.

Servicios

Stock Options

Competitive Salary

Supportive Work Environment

Formación

• 5+ years of experience in Customer Success or implementation roles.
• Experience in Law Enforcement or public safety agencies preferred.
• Excellent communication and project management skills.
• Ability to travel extensively and adapt to dynamic situations.

Responsabilidades

• Lead on-site and virtual tailored training sessions.
• Serve as a Nova expert during onboarding.
• Partner with teams to customize deployment plans.
• Develop scalable training documentation.

Conocimientos

Customer Success

Training

SaaS experience

Communication

Project Management

Descripción del empleo

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Who is Flock?
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity
As Flock Safety brings our newest intelligence product, Nova, to market, we are entering a critical phase in ensuring Law Enforcement agencies can realize immediate and lasting value from the platform. Nova is a powerful tool, but its impact depends on frontline users, analysts, and command staff knowing how to integrate it into their day-to-day operations quickly and effectively.

We’re hiring a Training & Deployment Specialist to build and execute at the same time. That includes traveling to agencies, leading hands-on training, validating front-end workflows, and helping define what world-class onboarding looks like for this product. This person will not only help customers adopt Nova but they’ll help define how we scale this function for the future.

The Skillset
What You’ll Do:

• Lead on-site and virtual tailored training sessions across all roles within law enforcement agencies: patrol, investigators, crime analysts, real-time crime center (RTCC) teams, and executive command.
• Serve as a Nova expert and implementation partner during onboarding, ensuring every agency is configured for success from day one.
• Assist with managing user accounts and access configurations during onboarding to ensure smooth adoption and compliance.
• Partner with CSMs and Sales Engineers to customize deployment plans that meet the operational needs of each customer.
• Build and refine dashboard templates and workflows that demonstrate best practices and accelerate product adoption.
• Leverage data-driven usage insights to proactively identify training gaps, improve product adoption, and drive customer outcomes.
• Gather feedback from agencies to improve training content, product configuration, and onboarding workflows.
• Develop scalable training documentation, quick-start guides, videos, and onboarding assets.
• Track onboarding milestones and partner with the broader Success team to reduce Time to Value and increase product adoption.
• Travel frequently (~75%) to customer locations for in-person training and deployments.
• Help define what “great onboarding” looks like for Nova and build the long-term process, tooling, and playbooks.

About You

• 5+ years of experience in Customer Success, training, or implementation roles in a SaaS or technical product environment.
• Experience working with or within Law Enforcement or public safety agencies is highly preferred, in particular- a background using analytical, dashboard, or investigative tools.
• Comfortable presenting to diverse audiences, from front-line officers to command staff - and adjusting training styles accordingly.
• Skilled at validating front-end configurations and translating complex technical setups into intuitive user workflows.
• Ability to travel extensively and thrive in dynamic, face-to-face engagements.
• Self-starter who is excited to build something from scratch and iterate fast.
• Excellent communication, documentation, and project management skills.
• Passionate about public safety, customer impact, and creating structure in ambiguous environments.

90 Days at Flock
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Get immersed in Nova - the product, its value, and its users.
• Understand onboarding goals and known friction points.
• Begin shadowing real deployments immediately.
• Begin facilitating onboarding and training sessions with support.
• Start building repeatable templates based on live experience.
• Identify top priorities for scalable onboarding assets.

The First 60 Days

• Independently own deployment onboarding.
• Refine and iterate content and processes.
• Continue scaling documentation and improve delivery quality.

90 Days & Beyond

• Drive consistency in Nova onboarding and training.
• Share findings and playbooks with internal teams.
• Lay the groundwork for scale and repeatability.

Salary & Equity
In this role, you’ll receive a salary of $150,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [e-mail]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.