NAM Claims & O2C Ops Leader - Drive Impact

adidas; Bogotá; Hybride; COP 192 777 277 - 321 295 463; Plein temps

Résumé du poste

adidas seeks a Claims Senior Specialist – O2C NAM to lead the end-to-end resolution of complex, high-value customer claims and deductions for North America, ensuring service levels and financial protection. You will collaborate with NAM finance, sales, and supply chain, mentor claims specialists, and drive continuous improvement with Lean practices to reduce recurrence and improve accuracy.

Fluency in English and Spanish, SAP experience, and a strong customer focus are essential in a fast-paced

Qualifications

• Knowledge of adidas business processes, policies, and timelines.
• Experience in Order-to-Cash functions such as Claims or Deductions.

Responsabilités

• Lead end-to-end resolution of complex, high-value or high-risk claims and deductions.
• Investigate pricing discrepancies, shortages, returns, damages, and chargebacks with audit-ready documentation.
• Identify performance gaps and drive root cause analysis and corrective actions.
• Maintain relationships with NAM partners and prepare clear communication packages.
• Mentor and support Claims Specialists with guidance on complex cases.

Connaissances

Business process knowledge

Customer focus

Self-motivated

Adaptability

Communication skills

Problem solving

Data-driven decisions

Attention to detail

Formation

Finance/Accounting/Business/Logistics background

Outils

MS Office

SAP ERP

Description du poste

adidas seeks a Claims Senior Specialist – O2C NAM to lead the end-to-end resolution of complex, high-value customer claims and deductions for North America, ensuring service levels and financial protection. You will collaborate with NAM finance, sales, and supply chain, mentor claims specialists, and drive continuous improvement with Lean practices to reduce recurrence and improve accuracy.

Fluency in English and Spanish, SAP experience, and a strong customer focus are essential in a fast-paced