Senior O2C Claims & Deduction Specialist - NAM

FashionUnited Group; Bogotá; Presencial; COP 281.171.000 - 359.274.000; Jornada completa

Descripción de la vacante

adidas Group in North America seeks a Claims Senior Specialist to drive end-to-end resolution of high-value customer claims and deductions across NAM portfolios, focusing on service levels, financial protection, and customer satisfaction.

You will lead complex discussions with customers and internal partners, mentor Claims Specialists, and contribute to Lean improvements to reduce recurrence and improve service delivery.

Formación

• 3–5 years in Order-to-Cash functions such as Claims, Deductions, Billing or Collections.
• Experience handling complex claims, escalations, or high-value portfolios.
• Experience contributing to onboarding, coaching or knowledge sharing.

Responsabilidades

• Resolve complex, high-value customer claims and deductions end-to-end.
• Investigate pricing discrepancies, shortages, returns, and chargebacks with audit-ready docs.
• Lead discussions with internal stakeholders and customers for timely resolution.
• Support onboarding and training for Claims Specialists and teams.
• Identify performance gaps and drive root-cause analysis for remediation.
• Collaborate with GBS teams on standardization and continuous improvement.

Conocimientos

English (advanced)

Spanish (advanced)

Stakeholder management

Data-driven decision making

Problem solving

Educación

Finance / Accounting / Business Admin background

Herramientas

SAP ERP

Microsoft Office

Descripción del empleo

adidas Group in North America seeks a Claims Senior Specialist to drive end-to-end resolution of high-value customer claims and deductions across NAM portfolios, focusing on service levels, financial protection, and customer satisfaction.

You will lead complex discussions with customers and internal partners, mentor Claims Specialists, and contribute to Lean improvements to reduce recurrence and improve service delivery.