MPL Operation Agent

Maersk; Bogotá, Distrito Capital; Presencial; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Una empresa logística internacional busca un Agente de Operaciones MPL para gestionar el ciclo de vida de envíos. El candidato ideal tiene más de 2 años de experiencia en servicio al cliente, estudios universitarios, y fluidez en inglés y español. Se ofrece un paquete de compensación y beneficios competitivos, así como un ambiente de trabajo dinámico y diverso.

Servicios

Paquete de compensación competitivo

Oportunidades de desarrollo profesional

Ambiente de trabajo diverso

Formación

• Al menos 2 años de experiencia en roles relacionados como servicio al cliente o manejo de facturas.
• Fluidez en inglés y español.
• Habilidades de gestión de stakeholders y comunicación excelentes.

Responsabilidades

• Creación y ejecución de envíos según los requisitos del cliente.
• Ser el punto de contacto principal para los clientes.
• Realizar un seguimiento proactivo de los envíos y notificar desviaciones.

Conocimientos

Manejo de stakeholders

Comunicación efectiva

Orientación al cliente

Organización

Mentalidad analítica

Trabajo en equipo

Educación

Estudios universitarios completados

Descripción del empleo

The MPL Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files. Perform invoicing, job costing/file management, ICB charges and WF handling.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have an excellent compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities

• Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
• Liaising and preparing transport plan with suppliers
• Ensures delivery of value proposition to all customer segments through ensuring on-time and correct invoicing of jobs to customers, including internal customers (ICBs) and correct and soft/hard close of jobs on time, with large scope and/or complexity.

Requirements

• 2+ years of experience in related roles such as Customer Service, Finops or Invoice handling working for Logistics companies.
• University studies completed.
• Fluency in English and Spanish.
• Excellent stakeholder management and communication skills
• Very organized, proactive and dynamic
• Prioritization capabilities
• Understanding of the local regulations
• Strong execution mindset
• Solution oriented
• Analytical
• Team player
• Customer oriented
• Cost conscious and optimization
• Continuous improvement

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].