Mobilization Manager

Jordan martorell s.l.; Madrid; Presencial; COP 292.397.000 - 370.371.000; Jornada completa

Descripción de la vacante

A global real estate firm is seeking a Mobilization Manager to lead the planning and execution of student accommodation platforms. The ideal candidate will have strong project management skills coupled with experience in property operations and a background in student housing. Responsibilities include managing stakeholder communications and ensuring platform enhancements meet operational needs. This role is positioned in Colombia, allowing significant impact on property management.

Formación

• 3-5 years' experience in service delivery, property operations, or platform implementation.
• Experience in a student accommodation environment is essential.
• Ability to manage training programs and staff.

Responsabilidades

• Lead end-to-end delivery of a service platform for student accommodation operations.
• Manage integration of third-party systems.
• Define and track SLAs, KPIs, and performance metrics.

Conocimientos

Project management

Stakeholder management

Communication skills

Organizational skills

Problem-solving abilities

Educación

Bachelor’s degree in Business, Project Management, Real Estate, or related field

Master’s degree

Herramientas

PropTech tools

Facility management software

Descripción del empleo

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is seeking a Mobilization Manager to lead the successful planning, execution, and implementation of the platform to operate and optimize student accommodation assets. This role will serve as the operational backbone of the platform build—bridging the gap between the wider operational teams, and property managers—ensuring that both digital solutions and service delivery processes meet stakeholder needs.

Job Description Summary

Lead the successful planning, execution, and implementation of the platform to operate and optimize student accommodation assets. The ideal candidate has a strong background in project management, property operations, and digital platform delivery within the student housing sector.

Key Role Responsibilities:

• Lead end-to-end delivery of a service platform supporting student accommodation operations.
• Manage integration of third-party systems.
• Ensure all platform features align with operational workflows, resident needs, and investor expectations.
• Act as the key point of contact between internal product teams, external vendors, and operations/property teams.
• Translate business requirements into clear technical and service delivery objectives.
• Organize and lead stakeholder reviews, feedback sessions, and progress updates.
• Map and optimize service delivery workflows.
• Work closely with property managers, leasing agents, and facilities teams to ensure operational readiness.
• Define and track SLAs, KPIs, and performance metrics for service delivery.
• Design and implement change management plans for onboarding operational teams onto the platform.
• Deliver training materials, SOPs, and knowledge bases to support user adoption.
• Ensure smooth transitions for legacy systems and data migration, if applicable.
• Identify gaps between platform functionality and operational expectations; prioritize enhancements.
• Implement feedback loops to ensure the platform evolves with student and operator needs.

Knowledge & Qualifications:

• Bachelor’s degree in Business, Project Management, Real Estate, or related field; Master’s a plus.
• 3–5 years experience in service delivery, property operations, or platform implementation.
• Experience with PropTech tools and student accommodation platforms is highly advantageous.
• Strong understanding of property lifecycles, service models, and customer experience in residential real estate.
• Excellent organizational, stakeholder management, and communication skills.
• Comfortable working in fast-paced, cross-functional environments with shifting priorities.

Essential Experience & Skills:

• Experience working in a student accommodation environment.
• Strong project management skills.
• Experience in rolling out new processes, policies, and training programs.
• Ability to coordinate across multiple stakeholders.
• Experience in recruiting, training, and managing staff.
• Ability to develop training programs.
• Strong team leadership skills.
• Budget management experience.
• Understanding of contract management and service level agreements (SLAs).
• Excellent communication and interpersonal skills.
• Ability to liaise with key stakeholders.
• Strong problem-solving and decision-making abilities.
• Experience using cleaning management systems or facility management software.
• Ability to track and report on key performance indicators (KPIs) related to cleaning efficiency and quality.