Membership Operations Associate

Emapta Global; Bogotá; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

Emapta Global seeks a Membership Operations Associate to support member onboarding, engagement, and renewals. This role offers remote work flexibility and requires solid organizational and communication skills. Join a diverse team and enjoy unlimited upskilling opportunities while contributing to a transformative outsourcing legacy.

Servicios

20 vacation days in total (5 leaves convertible to cash)

Fully-customized Emapta laptop and peripherals

Unlimited upskilling through Emapta Academy courses

Diverse and supportive work environment

Direct exposure to clients

Formación

• 1+ years of experience in administrative or customer support roles.
• English proficiency at C1 level.
• Comfortable using modern tech tools.

Responsabilidades

• Manage member account information and records.
• Assist with member onboarding and initial setup.
• Monitor member engagement and recommend follow-up actions.

Conocimientos

Organizational skills

Customer-focused

Communication skills

Action-oriented

Descripción del empleo

Make Your Impact in the World of Employee Ownership

Our client, Certified EO, is the leading authority on employee ownership in the United States, certifying companies that put ownership in the hands of workers. With a fast-growing network of over 600 member organizations and 200,000+ employee-owners, they are redefining what it means to build wealth, trust, and long-term business success. By amplifying the voice of employee-owned companies ,Certified EO is driving a national movement to reshape workplaces and create a fairer, more inclusive economy.

Job Description

As a Membership Operations Associate, you’ll play a pivotal role in supporting member onboarding, engagement, and renewals. You’ll help ensure a seamless experience for members, maintain critical data and resources, and power the visibility of employee-owned companies across the globe.

Job Overview

Employment type: Indefinite Term Type Contract

Shift: Monday to Friday, 08:00 AM to 05:00 PM

Work setup: Work From Home / Remote

• 5 days work week
• Indefinite term type contract
• Work from home arrangement
• 20 vacation days in total (5 leaves convertible to cash)
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

Required Qualifications:

• English proficiency at C1 level
• 1+ years of experience in administrative or customer support roles
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Comfortable using modern tech tools (Notion, Asana, Zoom, Google Suite, etc.)
• Action-oriented
• Customer-focused

Your Daily Tasks

• Manage member account information and records
• Assist with member onboarding and initial setup, including invoicing
• Monitor member engagement and recommend follow-up actions
• Support membership renewals by creating value reports and compiling data
• Review customized materials to ensure quality
• Upload documents to the member portal for easy access
• Manage Certified EO’s public-facing directories and databases

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Business Consulting and Services

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