Manager, Settlement Operations

Mastercard; Bogotá; Presencial; COP 291.658.564 - 388.878.086; Jornada completa

Descripción de la vacante

Mastercard in Bogotá is seeking a Manager, Settlement Operations to lead an operational team responsible for daily settlement functions across the Americas time zones. The team will cover the 07:00 to 17:00 US Central time window, performing cutoff processing and delivering customer advisements and fund transfer orders.

The manager will ensure processes are followed, oversee onboarding of new customers, and respond to inquiries.

Formación

• Bachelor’s degree in accounting, finance, business, MIS or equivalent.
• 3–5 years of experience in card payments or banking back-office operations.
• Strong knowledge of accounting principles and treasury operations.
• Experience managing daily global settlement operations for internal and external customers.
• Excellent communication, problem solving and cross-functional collaboration.

Responsabilidades

• Lead daily settlement processing for domestic and cross-border transfers.
• Provide backup support for key functions as needed.
• Schedule resources and cross-train the Americas time zone team.
• Develop and maintain understanding of reconciliation processes.
• Escalate and resolve settlement issues promptly.
• Drive process improvements to enhance efficiency, quality, and timeliness.
• Review quarterly reports and billing data.

Conocimientos

Accounting principles

Project management

Cross-functional collaboration

Communication skills

Problem analysis

Educación

Bachelor’s Degree in Accounting, Finance, Business, or MIS

MBA

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Settlement Operations

Position Overview

The Manager, Settlement Operations will lead an operational team responsible for daily settlement functions to support customers and regional stakeholders in the Americas time zones. The team will work shifts that cover the Americas time zones (07:00 to 17:00 US Central time) performing the daily settlement cutoff processing which generates and delivers customer advisements and fund transfer orders, completing customer onboarding and responding to customer inquiries.

The manager will ensure proper process and procedures are followed and daily processes are successfully completed within the specified cutoff times in the Americas business day.

The position requires a highly motivated, analytical, detail-oriented individual who can support multiple priorities and works well with cross-functional teams. Additionally, the Manager will be responsible for leading various initiatives, including new customer implementations, testing, and piloting.

Key Accountabilities

• Manage daily settlement processing ensuring proper procedures are followed in the execution of domestic and cross-border funds transfers
• Provide direct support to team as needed to assist with daily operations, including providing backup coverage of key functions
• Manage team’s resource schedule and cross-training requirements for the Americas time zone team to ensure adequate coverage of business-critical tasks
• Develop/maintain thorough understanding of all reconciliation processes related to the designated shift
• Act as escalation point to manage timely resolution of settlement issues
• Provide leadership and direction in the development of process enhancements to improve the efficiency, quality, and timeliness of daily operations
• Resolve discrepancies found in the transaction reconciliations providing training and guidance to staff on solutions. Ensure that desktop procedures remain current.
• Lead development staff and customer support to resolve internal and external customer queries
• Review reconciliation procedure documentation to identify settlement process gaps
• Provide guidance and training to other personnel (i.e., business units) regarding Settlement processes and operational issues
• Manage incident investigation and resolution for Settlement Operation issues
• Review quarterly reporting, including Daily Aging Reports and Monthly Billing Reports

All About You

• Bachelor’s Degree in Accounting, Finance, Business, or Management Information Systems or equivalent combination of training and experience
• MBA a plus, but not required
• Knowledge of the card payments industry or banking back office payment operations gained through 3 to 5 years of experience
• Strong knowledge of accounting principles, treasury operations, and the payment operations industry
• Experience managing daily global settlement operations processes for services and input sources for both internal and external customers
• Proven ability to analyze problems and offer solutions
• Ability to manage multiple projects and work effectively with cross-functional partners
• Must be self-motivated and a good team player
• Excellent oral, written, and presentation communication skills

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.