Manager, Resource & Capacity Management, GOC

wppmedia; Perímetro Urbano Barranquilla; On-site; COP 90,000,000 - 130,000,000; Full time

Benefits offered by this job

Medical insurance

Group retirement plans

Vision insurance

Dental insurance

Paid time off

Employee discounts

Mental health days

Hybrid work environment

Job summary

WPP Media in Colombia is seeking a Manager, Resource & Capacity Management (GOC) to own staffing processes across demand intake, capacity planning, and deployment. You will coordinate allocations balancing client needs, skills, and availability, while ensuring data integrity in Power BI and related systems.

You will lead escalation management, stakeholder coordination with delivery leaders, People, and Talent Acquisition, and coach Associates and Senior Associates to uphold quality and

Qualifications

• Bachelor's degree or equivalent relevant experience in business, HR, operations, analytics, project management or a related field.
• 5 to 7 years in resource management, staffing, workforce operations or comparable professional services, with experience owning operational processes.
• Advanced English level (B2-C2) and advanced Excel skills with Power BI proficiency.

Responsibilities

• Execute staffing processes across demand intake, capacity review, allocation, deployment, bench management, reporting and escalations.
• Balance client needs, skills, seniority, availability, utilization and employee development for demand fulfillment.
• Approve routine allocations, resolve scheduling conflicts and ensure effective deployment of available resources.
• Maintain staffing data across trackers, Power BI and resource management systems; review utilization, allocations, availability, demand coverage and workforce changes; report exceptions, investigate root causes and track corrective actions against KPIs.
• Serve as the operational staffing contact for delivery leaders, People and Talent Acquisition, aligning demand, timelines and solutions. Lead operational escalations, document decisions and escalates complex or unresolved issues to the Senior Manager with recommended actions.
• Oversee Associates' and Senior Associates' daily work, providing guidance, coaching and hands-on support. Review allocations, reports and stakeholder updates to ensure quality, consistency and effective handoffs.
• Distinguish execution gaps from process-design issues, assess impacts and recommend improvements to the Senior Manager. Implement, test and document approved changes, track their impact and reinforce responsible handling of confidential employee and client information.

Skills

Resource management

Staffing

English proficiency

Education

Bachelor's degree or equivalent in business, HR, operations, analytics, project management or related field

Tools

Excel

Power BI

Retain

Trinity

Job description

About WPP Media

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Manager, Resource & Capacity Management, GOC

Role Summary and Impact

• Process execution and operational ownership: Execute approved staffing processes across demand intake, capacity review, allocation, deployment, bench management, reporting and escalations. Translate direction into actions, owners and deadlines, ensuring accurate systems, clear handoffs and operational coverage.
• Demand fulfillment and allocation management: Fulfill confirmed demand by balancing client needs, skills, seniority, availability, utilization and employee development. Approve routine allocations, resolve scheduling conflicts and ensure effective deployment of available resources.
• Data control, reporting and performance follow-through: Maintain accurate staffing data across trackers, Power BI and resource management systems. Review utilization, allocations, availability, demand coverage and workforce changes; report exceptions, investigate root causes and track corrective actions against KPIs.
• Stakeholder management and escalation execution: Serve as the operational staffing contact for delivery leaders, People and Talent Acquisition, aligning demand, timelines and solutions. Lead operational escalations, document decisions and escalates complex or unresolved issues to the Senior Manager with recommended actions.
• Team coordination and quality standards: Prioritize and oversee Associates' and Senior Associates' daily work, providing guidance, coaching and hands-on support. Review allocations, reports and stakeholder updates to ensure quality, consistency and effective handoffs.
• Continuous improvement through execution insight: Distinguish execution gaps from process-design issues, assess impacts and recommend improvements to the Senior Manager. Implement, test and document approved changes, track their impact and reinforce responsible handling of confidential employee and client information.

Skills and Experience

• Bachelor's degree or equivalent relevant experience in business, HR, operations, analytics, project management or a related field.
• Approximately 5 to 7 years in resource management, staffing, workforce operations or comparable professional services, with experience owning operational processes and coordinating or coaching junior colleagues.
• Advanced English level (B2-C2).
• Advanced Excel skills and strong Power BI proficiency for analysis, data validation and reporting.
• Experience with resource management or PSA tools (e.g., Retain or Trinity), and media, advertising, digital operations or international matrixed organizations is preferred.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we've adopted a hybrid appro