Manager, Information Technology - LATAM

Backblaze; Colombia; Presencial; COP 274.348.000 - 352.734.000; Jornada completa

Descripción de la vacante

A leading cloud storage provider is looking for an experienced IT Manager to oversee internal technology operations, manage teams, and ensure compliance with IT standards. The ideal candidate has 7+ years in IT and strong leadership skills. This role focuses on enhancing team performance and managing IT services effectively while engaging with stakeholders.

Formación

• 7+ years of progressive IT experience, with 3+ years in a leadership role.
• Experience supporting both Helpdesk and Systems Administration teams.
• Strong understanding of ITIL principles and service desk operations.

Responsabilidades

• Supervise and mentor a team of IT Helpdesk Technicians and System Administrators.
• Ensure reliable and secure performance of core IT services.
• Partner with the VP of IT to define roadmap priorities.

Conocimientos

Leadership in IT

Technical expertise

Communication skills

Interpersonal skills

Herramientas

Jira

Confluence

Jamf

Okta

Google Workspace

Slack

Descripción del empleo

Overview

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. We are seeking an IT Manager to join our team!

We are seeking an experienced and dynamic IT Manager to lead our IT Helpdesk and System Administration teams. This individual will play a critical role in ensuring Backblaze’s internal technology operations run smoothly, securely, and efficiently. The ideal candidate will bring strong leadership, technical expertise, and experience operating within a public company environment.

Responsibilities

• Team Leadership & Management
  • Supervise and mentor a team of IT Helpdesk Technicians and System Administrators.
  • Foster a culture of accountability, innovation, and continuous improvement.
  • Oversee day-to-day operations, ticket workflows, SLAs, and incident response.
• Operational Excellence
  • Ensure reliable and secure performance of core IT services (endpoint management, directory services, collaboration tools, asset lifecycle).
  • Implement best practices for change management, configuration, and documentation.
  • Define and track key performance indicators (KPIs) for IT support and system operations.
• Strategic Initiatives
  • Partner with the VP of IT to define roadmap priorities aligned with organizational growth.
  • Lead or support IT projects related to systems upgrades, office infrastructure, and process automation.
  • Contribute to policy development and enforce IT compliance standards.
• Public Company Readiness & Compliance
  • Ensure IT controls support SOX and other compliance frameworks.
  • Collaborate with Security, Legal, and Finance teams to ensure audit readiness.
  • Maintain asset inventory and system access controls to meet regulatory standards.
• Stakeholder Engagement
  • Serve as a point of escalation for internal technology issues.
  • Build strong relationships with business partners to understand and anticipate technology needs.
  • Champion user training and education efforts for internal systems.

Qualifications

• 7+ years of progressive IT experience, with 3+ years in a leadership or management role.
• Demonstrated experience supporting both Helpdesk and Systems Administration teams.
• Hands-on expertise with enterprise IT tools such as Jira, Confluence, Jamf, Okta, Google Workspace, Slack, and endpoint management platforms.
• Strong understanding of ITIL principles and service desk operations.
• Experience operating within a public company and supporting compliance (e.g., SOX, SOC 2).
• Exceptional communication and interpersonal skills.

Preferred

• Experience supporting hybrid or remote-first teams.
• Familiarity with security best practices.
• ITIL, SCRUM, PMP, or other relevant certifications.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.