Legal Intake Specialist

Bush and Bush Law Group; Bogotá ciudad; Presencial; COP 17.001.000 - 25.502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Professional growth

Culture & teamwork

Descripción de la vacante

Bush & Bush Law Group is seeking a bilingual Legal Intake Specialist (English/Spanish) to be the first point of contact for potential clients. You will gather essential information, assess eligibility, and explain the intake process with empathy and professionalism.

The ideal candidate has strong communication skills, experience in customer service or intake, and proficiency with case management tools. Compensation includes commissions in addition to base pay, with opportunities for growth in a

Formación

• Bi-lingual (English/Spanish) required.
• High school diploma or equivalent; some college helpful.
• Experience in legal environment or customer service/intake preferred.
• Strong communication and customer-service focus.
• Organizational skills and ability to manage multiple tasks.

Responsabilidades

• Inbound call management from potential clients involved in auto accidents.
• Gather essential information about the accident and legal representation needs.
• Explain legal processes and firm services to clients empathetically and clearly.
• Document and update client information in electronic systems for attorneys.

Conocimientos

Bilingual English/Spanish

Customer service

Communication

Organizational skills

Empathy

Educación

High school diploma

Some college coursework

Herramientas

Microsoft Office

Case management software

Excel

Descripción del empleo

Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group!

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Compensation includes commissions ranging from $4 to $6 per hour in addition to the base pay.

Key Responsibilities

• Inbound Call Management:
• Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs.
• Demonstrate empathy and understanding while maintaining a high level of professionalism
• Client Interaction:
• Communicate effectively with clients to explain legal processes and procedures.
• Provide information about the firm's services and answer client queries.
• Collect and document relevant details to assist attorneys in evaluating cases.
• Multi-Tasking:
• Manage multiple tasks simultaneously in a fast-paced environment.
• Efficiently navigate and update electronic systems while engaging with clients on the phone.
• Prioritize and address urgent client needs promptly
• Document Management:
• Maintain accurate and confidential client records in compliance with legal standards.
• Organize and update client information, ensuring accessibility for legal professionals
• Utilize Excel sheets and other tools to manage and track client data.
• Administrative Support:
• Provide administrative assistance to legal professionals as needed.
• Collaborate with the legal team to ensure smooth case progression.
• Assist in the preparation and organization of legal documents

Qualifications

• Language: Proficiency in both English and Spanish is required.
• Education: High school diploma or equivalent required; some college coursework preferred
• Experience: Previous experience in a legal environment or customer service/intake role is preferred
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor

Schedule

Weekday Shifts: 7:00 AM to 4:00 PM or 10:30 AM to 7:30 PM Central Time.

Weekend Shift: Availability to work weekend shifts may be required.

Benefits

• Positive Culture: Be part of a supportive and innovative team.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment