L1.5 Application Support Analyst

Inchcape; Colombia; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A global automotive distributor in Colombia seeks an Application Support Analyst for Finance Systems. This role involves analyzing business processes and providing functional support for the Coupa platform. The ideal candidate will have at least 6 months of experience with financial applications and will work in a dynamic team committed to career growth and work-life balance.

Servicios

Supportive environment

Career growth opportunities

Work-life balance

Industry leadership

Formación

• At least 6 months of experience with Coupa or similar applications (e.g., Blackline, Concur).
• Ability to analyze incidents and develop functional tests.

Responsabilidades

• Analyze incidents and service requests to provide efficient solutions.
• Identify repetitive incidents and lead root cause analysis.
• Develop functional tests and prepare end-user documentation.

Conocimientos

Familiarity with financial applications like Coupa

Problem analysis and solution deployment

Document preparation and end-user training

Descripción del empleo

Application Support Analyst – Finance Systems

Location: Colombia

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Enterprise Resource Planning platform is seeking an Application Support Analyst – Finance Systems to join our team in Colombia. In this position, your main purpose is to provide the first level of business process and functional support for the already implemented global Coupa platform. You’ll work closely with cross-functional teams, including Procurement, Finance, and regional stakeholders, to ensure that the Coupa system continues to support and enhance business processes across our global footprint.

What you’ll do

• Analyzes incidents and service requests to provide and deploy efficient solutions in the times agreed with the business in the sla (service level agreement) and that are aligned with the financial applications and business best practices.
• Identify repetitive incidents that can be managed as problems and lead the root cause analysis.
• Be actively involved in the knowledge process to the end user, making documents, documenting known errors in our knowledge database, preparing end-user training documentation, among others.
• Develop functional tests in a quality environment and, if necessary, the end-user testing process.

About you

• Familiarity with financial applications like Coupa, Blackline, Concur, etc to name a few.
• At least 6 months of Coupa (or other financial applications like Blackline, Concur, etc) knowledge (e.g., key user, university internships).

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: We're invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Inchcape Digital employs over 1,300 team members across Colombia and Philippines. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

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