Key Account Manager

TMF Group; Bogotá, Distrito Capital; Presencial; COP 116.036.000 - 193.394.000; Jornada completa

Descripción de la vacante

A global services company seeks an experienced Client Service Director in Bogotá to lead key client relationships for HR & Payroll. Responsibilities include managing client satisfaction, contract management, and ensuring operational excellence. The ideal candidate will have over 5 years of experience in client service and strong English communication skills. This role offers opportunities for career development and a supportive work environment.

Servicios

Career development opportunities

Work-life balance

Continuous development support

Formación

• Proven experience (5 years +) in client service management or account management.
• Strong understanding of client contracts and commercial negotiations.
• Excellent English skills (B2+).

Responsabilidades

• Build and maintain strong relationships with key clients.
• Manage overall service and project delivery on client accounts.
• Identify emerging trends and patterns within client accounts.

Conocimientos

Client service management

Account management

Communication skills

Strategic thinking

Problem-solving

Descripción del empleo

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial, and employee administration through TMF Group’s teams in 120 offices.

Discover the Role

At TMF, we are committed to delivering exceptional service to our clients through innovation, dedication, and strategic insights. As we continue to grow and support our diverse global client base, we are looking for an experienced and proactive Client Service Director to lead and manage key client relationships for HR & Payroll, ensuring that we consistently deliver outstanding results.

As the Client Service Director, you will play a critical role in developing and nurturing lasting commercial and operational relationships with our existing clients. You will ensure the year-on-year delivery of contracted revenues and drive operational excellence. In this strategic role, you will work closely with internal stakeholders, manage service delivery, and lead initiatives to enhance client satisfaction and business growth.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, ongoing relationships with key clients to ensure continued business growth and delivery of contracted revenues year on year.
• Service Delivery & Account Management: Be accountable for overall service and project delivery on client accounts, ensuring adherence to Service Level Agreements (SLAs) and high-quality service delivery.
• Operational Governance: Define and manage the contact management strategy across both the client and internal teams. Set up and monitor operational reporting frameworks to track client performance and implement corrective actions where necessary.
• Trend Identification & Business Improvement: Identify emerging trends and patterns within client accounts and share insights with relevant stakeholders to uncover new service opportunities and ensure sustainable business growth.
• Contract Management: Understand client contracts in detail, ensuring all changes to scope, pricing, or contracts are properly managed, negotiated, and documented.
• Client Satisfaction & Feedback: Actively manage initiatives to enhance client satisfaction, utilizing feedback from regular surveys, business reviews, and ongoing communication to refine and improve the client service plan.
• Regular Business Reviews: Lead and participate in regular business reviews with clients to ensure alignment with contractual agreements and to deliver high.
• Contract Renewal & Scope Management: Oversee the annual contract review process, ensuring that all contracts remain relevant in terms of scope, volume, and pricing. Coordinate the renewal process and ensure operational readiness for the year ahead.
• Collaborative Leadership: Work closely with the Client Service Team and internal departments to ensure the smooth handover of clients from the Implementation team and that all process changes are documented and communicated.

Key Requirements

• Proven experience (5 years +) in client service management, account management, or a similar leadership role.
• Strong understanding of client contracts, commercial negotiations, and service delivery models.
• Excellent English skills (B2+)
• Excellent communication and relationship-building skills, with the ability to influence and engage with key stakeholders at all levels.
• Strategic thinker with the ability to analyze trends, identify opportunities for business improvement, and implement actionable plans.
• Demonstrated ability to manage and improve service delivery to clients, ensuring compliance with SLAs and high satisfaction levels.
• Strong organizational and problem-solving skills with a keen attention to detail.
• Experience managing cross-functional teams and driving collaboration to achieve client objectives.

What’s in it for you?

Pathways for Career Development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an Impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A Supportive Environment

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We’re looking forward to getting to know you!