Junior Customer Service Representative

VALID S.A; Madrid; Híbrido; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Junior Customer Service Representative in Colombia, responsible for managing client accounts and ensuring smooth operations. Candidates must have a Higher Vocational Training diploma, 1 year of experience in customer service, and be fluent in both English and Spanish. The role offers flexible hours, remote work options, and opportunities for professional growth.

Servicios

Flexible hours

Remote work options

Private medical and life insurance

Opportunities for global travel and professional growth

Formación

• Minimum 1 year of experience in Customer Service or Client Operations.
• Proficiency in English and Spanish; additional languages are a plus.

Responsabilidades

• Provide end-to-end support for assigned clients.
• Coordinate with PLM and production teams for product setup.
• Manage logistics and Card Artwork processes.
• Monitor customer complaints and quality issues.
• Support Sales team and customer communications.

Conocimientos

Fluent in English

Fluent in Spanish

Strong communication skills

Problem-solving skills

Organizational skills

Educación

Higher Vocational Training diploma in Administration, International Trade, or related field

Herramientas

Microsoft Office

CRM tools (Salesforce, HubSpot, SAP)

Data analysis tools (Power BI, Google Data Studio)

Descripción del empleo

Overview

Join Our Global Technology Company – Junior Customer Service Representative. We are a Global Technology company and we are seeking a talented professional to join our Customer Service team, responsible for managing a portfolio of strategic client accounts. You will coordinate operational, production, and quality processes; ensure thorough analysis of purchase orders, manage product specifications with PLM and production teams, address supply chain issues, and escalate customer complaints to the Quality Department.

Responsibilities

• Provide end-to-end support for assigned clients, including troubleshooting and resolving issues related to orders, production, and quality.
• Generate reports for Sales and Operations teams, updating client production status and system records.
• Coordinate with PLM and production teams for part number creation, product setup, and specification uploads.
• Manage logistics and Card Artwork processes in collaboration with relevant internal teams.
• Monitor customer complaints and quality issues, escalating to Global Quality as needed.
• Develop and maintain operational tools to improve workflows and reporting efficiency.
• Support Sales team and customer communications to ensure smooth service delivery.
• Collaborate with cross-functional teams to ensure SLA compliance and timely resolution of incidents.

Education and Experience

• Higher Vocational Training diploma in Administration, International Trade, or a related field.
• Minimum 1 year of experience in Customer Service, Client Operations, or related roles.
• Fluent in English and Spanish; additional languages are a plus.

Desired Skills and Knowledge

• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).
• Familiarity with CRM tools (Salesforce, HubSpot, SAP, etc.).
• Basic understanding of order management, invoicing, and customer support workflows.
• Knowledge of quality standards (ISO 9001, GSMA SAS-UP) and data analysis tools (Power BI, Google Data Studio) is a plus.
• Strong communication, problem-solving, and organizational skills.

What We Offer

• Be part of innovative projects within multicultural and multidisciplinary teams.
• Flexible hours and remote work options.
• Private medical and life insurance.
• Opportunities for global travel and professional growth.