ITIL Problem Manager — RCA, Major Incidents & CSI

SYNNEX Corporation; Bogotá; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Elective Benefits

Grow Your Career

Life Empowerment Assistance Program

Descripción de la vacante

TD SYNNEX is seeking an experienced ITIL Problem Manager to lead Problem Management activities across the Americas, driving service stability and continuous improvement. This role requires strong ITIL expertise, enterprise infrastructure knowledge, and the ability to communicate complex topics to technical and executive audiences.

You will own end-to-end processes, identify recurring issues, perform RCA, and drive remediation plans while supporting Major Incidents when needed.

Formación

• 5+ years of experience in ITIL Problem Management and ITSM.
• Experience leading RCA investigations and major incident handling.
• Experience in large multinational environments.
• Strong communication for technical and executive audiences.
• Proven ability to drive Continual Service Improvement initiatives.

Responsabilidades

• Own end-to-end Problem Management across the Americas.
• Identify recurring incidents and perform RCA.
• Lead remediation actions and track progress.
• Support Major Incident response and post-incident reviews.
• Develop operational and executive dashboards using Power BI.

Conocimientos

ITIL Problem Management

Major Incident Management

ITSM

IT Operations

Infrastructure Support

Root Cause Analysis

Power BI

Enterprise Infrastructure

Herramientas

EasyVista

SharePoint

Power BI

ITSM tools

Descripción del empleo

TD SYNNEX is seeking an experienced ITIL Problem Manager to lead Problem Management activities across the Americas, driving service stability and continuous improvement. This role requires strong ITIL expertise, enterprise infrastructure knowledge, and the ability to communicate complex topics to technical and executive audiences.

You will own end-to-end processes, identify recurring issues, perform RCA, and drive remediation plans while supporting Major Incidents when needed.