Investigations Triage Specialist

Johnson & Johnson Co.; Bogotá; On-site; COP 70,000,000 - 100,000,000; Full time

Job summary

Johnson & Johnson is recruiting for an Investigations Triage Specialist in Bogota, Colombia. You will triage employee relations, ethics, and workplace concerns, documenting and routing them to the appropriate HR, compliance, ethics, or business stakeholders.

Role offers exposure to global HR operations, collaboration with Legal, Compliance, and Employee Relations teams, and a focus on confidentiality and accuracy in case management.

Qualifications

• 2 years of experience in Human Resources, Employee Relations, Compliance, Ethics, Shared Services, Contact Center Operations, Investigations Support, or related field.
• Experience handling sensitive and confidential information.
• Strong analytical and problem-solving skills with ability to assess and prioritize cases.
• Excellent written and verbal communication skills.
• Experience working with case management systems, HR systems, or workflow management tools.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Receive, review, and triage employee relations, ethics, compliance, and workplace concerns submitted through intake channels.
• Conduct initial assessment of cases to determine risk level, urgency, required documentation, and routing.
• Document allegations, inquiries, and information within case management systems with accuracy.
• Escalate high-risk or complex matters to investigators or stakeholders.
• Monitor case queues and SLA adherence to support timely resolution.
• Maintain confidentiality and handle sensitive information professionally.
• Communicate with employees, managers, HR partners, and stakeholders to gather intake information.
• Identify trends and recurring themes for proactive intervention.
• Support reporting, metrics, auditing, and process improvements in investigations intake and case management.
• Adhere to company policies, data privacy standards, and retention guidelines.

Skills

Analytical skills

Communication

Attention to detail

Multitasking

Discretion/Confidentiality

Education

Bachelor’s degree in Human Resources, Business Administration, Psychology, Industrial Relations, Legal Studies, or related field

Tools

HRIS

Case management systems

Reporting dashboards

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Human Resources

Job Sub Function

HR Operations

Job Category

Professional

All Job Posting Locations

Bogotá, Distrito Capital, Colombia

Job Description

DePuy Synthes is recruiting for a(n) Investigations Triage Specialist, located in Bogota, Colombia.

Job Overview

The Investigations Triage Specialist plays a critical role in ensuring employee concerns and workplace issues are routed efficiently, consistently, and confidentially to the appropriate HR, compliance, ethics, or business stakeholders. This role serves as an initial point of contact for investigations-related inquiries and case intake activities, ensuring accurate documentation, risk assessment, prioritization, and escalation of cases in accordance with company policies and regulatory requirements.

This is an exciting opportunity to support a global workforce while helping promote a fair, respectful, and compliant workplace culture. The role offers exposure to a broad range of employee relations and compliance topics and provides opportunities to collaborate with cross-functional partners across HR, Legal, Compliance, and Employee Relations teams.

Key Responsibilities

• Receive, review, and triage employee relations, ethics, compliance, and workplace concerns submitted through established intake channels.
• Conduct initial assessment of cases to determine risk level, urgency, required documentation, and appropriate routing.
• Accurately document allegations, inquiries, and supporting information within case management systems.
• Ensure timely escalation of high-risk, sensitive, or complex matters to designated investigators or business stakeholders.
• Monitor case queues and service-level expectations to support timely resolution and stakeholder responsiveness.
• Maintain strict confidentiality and handle sensitive employee information with professionalism and discretion.
• Communicate with employees, managers, HR partners, and other stakeholders to gather required intake information.
• Identify trends and recurring themes that may require additional review or proactive intervention.
• Support reporting, metrics, auditing activities, and process improvement initiatives related to investigations intake and case management.
• Adhere to all company policies, legal requirements, data privacy standards, and record retention guidelines.

Qualifications

Education

Required

• Bachelor’s degree in Human Resources, Business Administration, Psychology, Industrial Relations, Legal Studies, or a related field.

Preferred

• Advanced coursework or certification in Human Resources, Employee Relations, Compliance, Ethics, or Investigations.

Experience and Skills

Required

• 2 years of experience in Human Resources, Employee Relations, Compliance, Ethics, Shared Services, Contact Center Operations, Investigations Support, or a related field.
• Experience handling sensitive and confidential information.
• Strong analytical and problem-solving skills with the ability to assess and prioritize cases.
• Excellent written and verbal communication skills.
• Experience working with case management systems, HR systems, or workflow management tools.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.

Preferred

• Experience supporting global HR operations or shared service environments.
• Knowledge of employee relations, ethics, compliance, workplace investigations, or grievance processes.
• Experience applying risk assessment and case prioritization methodologies.
• Familiarity with data privacy and record management requirements.
• Experience working in a multinational organization.
• Proficiency with reporting and dashboard tools.
• Continuous improvement or process optimization experience.

Other

• Language Requirements: Fluency in English required; additional language capabilities supporting regional operations are a plus.
• Travel: Minimal travel anticipated (up to 5%, business needs dependent).
• Certifications: HR certification (e.g., PHR, SHRM-CP) or investigations-related certification preferred.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills

Administrative Recruiting, Business Behavior, Compliance Management, Cultural Competence, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resource Information Systems (HRIS), Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical Credibility

Preferred Skills

Administrative Recruiting, Business Behavior, Compliance Management, Cultural Competence, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resource Information Systems (HRIS), Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical Credibility