Implementation Consultant, CRM

Anthology; Colombia; A distancia; COP 30.000.000 - 50.000.000; Jornada completa

Descripción de la vacante

A leading company in education technology is seeking an Implementation Consultant to lead the deployment of their Reach CRM solution. The role involves guiding customers through software implementation, ensuring high satisfaction, and requires strong business analysis skills and experience with Microsoft Dynamics. This remote position is ideal for self-motivated professionals with a passion for education and technology.

Formación

• Minimum 2 years’ experience with Microsoft Dynamics CE 365 and Power Platform.
• Fluency in English at CEF B2 level or higher.
• Experience in delivering presentations and training.

Responsabilidades

• Guide customers through the design and deployment of software solutions.
• Conduct business process reviews and facilitate design discussions.
• Develop training materials and provide customer training.

Conocimientos

Business analysis

Problem-solving

Communication

Public speaking

Analytical thinking

Adaptability

Educación

Bachelor’s degree in Finance, Business Administration, Information Technology

Herramientas

Microsoft Dynamics CE 365

Power Platform

MS Dynamics HigherEd Accelerator

Descripción del empleo

Implementation Consultant

Remote - Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:

Anthology delivers education and technology solutions to help students reach their full potential and enable learning institutions to thrive. Our mission is to empower educators and institutions with innovative, simple, and intelligent solutions that inspire student success and institutional growth.

We are committed to diversity, inclusion, and belonging as core values that shape our hiring practices and company culture.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

This position leads the implementation of our Reach CRM solution, which extends beyond traditional CRM to assist institutions with admissions, student success, retention, alumni, and advancement, allowing them to respond dynamically to each student's unique experiences and needs throughout their lifecycle.

The Implementation Consultant is responsible for guiding customers through the design and deployment of Anthology’s software solutions. This role involves working collaboratively to deliver solutions efficiently while maintaining high customer satisfaction. Key responsibilities include becoming a subject matter expert, conducting business process reviews, facilitating complex design discussions, supporting testing and deployment, and leading customer training. Success in this role requires a proactive, self-starting attitude and a willingness to go above and beyond to meet customer and project team needs.

Specific responsibilities include:

1. Following established methodologies to meet project deliverables
2. Identifying optimal solutions to business problems within project scope
3. Providing documentation and training materials, including design documentation, technical specifications, user procedures, and test plans
4. Leading and delivering Microsoft Dynamics (CRM)/Power Apps projects from analysis to deployment
5. Communicating effectively with team members and customers
6. Recognizing and escalating risks and issues promptly
7. Engaging in continuous learning to enhance technical and industry knowledge
8. Fostering teamwork internally and externally
9. Participating in quality assurance reviews
10. Developing training materials and productivity tools
11. Contributing to business development when appropriate
12. Building positive, professional relationships with customers
13. Maintaining clear communication channels and responding to customer requests promptly
14. Providing regular progress reports to project managers and customers
15. Working collaboratively to meet project deadlines
16. Managing project goals and customer expectations
17. Reporting potential business opportunities and risks to the Project Manager

The Candidate:

Required skills and qualifications:

1. Bachelor’s degree in Finance, Business Administration, Information Technology, or related field
2. Minimum of 2 years’ experience with Microsoft Dynamics CE 365 and Power Platform or similar CRM software
3. Strong business analysis skills and industry knowledge to design solutions addressing complex problems
4. Experience in delivering presentations and training in various formats
5. Excellent communication skills, both written and oral
6. Public speaking and training proficiency
7. Strong problem-solving and research abilities
8. Ability to work across global teams and independently
9. Quick learner with adaptability to new technologies
10. Analytical and critical thinking skills
11. Self-motivated with troubleshooting skills
12. Fluency in written and spoken English at CEF B2 level or higher

Preferred skills and qualifications:

1. Microsoft Certified: Power Platform PL-200
2. Microsoft Certified: Dynamics 365 Sales MB-210
3. Microsoft Certified: Marketing Functional Consultant MB-220
4. Knowledge of MS Dynamics HigherEd Accelerator
5. Experience in Higher Education industry
6. Master’s Degree in Business, Technology, or related field
7. Experience with Student Information Systems
8. Experience with Agile and Waterfall delivery models
9. Familiarity with database and reporting software
10. Web development skills, including HTML
11. Experience working with global/offshore teams on CRM projects
12. Proficiency in Microsoft Office and Portuguese language skills

This job description is not exhaustive and may be amended by management as needed. Anthology is an equal opportunity employer, considering all qualified applicants without regard to race, gender, age, or other protected characteristics.