HR ASSISTANT (100% remote outside of Canada)

Wishpond; Colombia; Remote; COP 97,097,000 - 135,936,000; Full time

Benefits offered by this job

Fully remote

Competitive compensation

Comprehensive training program

Growth opportunities

Job summary

Wishpond Technologies is seeking a highly organized Human Resources Assistant for our fully remote team. You will support data entry, reporting, auditing, and HR processes while collaborating with a global staff.

This role emphasizes confidentiality, professionalism, and a proactive, solutions-first mindset. The successful candidate will join a 100+ global Team Members HR team, work within English as the business language, and adapt to Pacific Time business hours.

Qualifications

• 2–3 years of administrative experience, ideally in HR, operations, hospitality, events or similar.
• Ability to manage multiple tasks, shifting priorities, and unexpected changes while staying calm and solution‑first.
• Passion for HR, people operations, and creating a positive employee experience.
• Proven ability to handle sensitive and confidential information.
• High accuracy data entry (minimum 50 wpm).
• Fluent in English (spoken and written); a second language is an asset.

Responsibilities

• Respond to Team Member requests with clarity and empathy, escalating as needed.
• Prepare reports, documentation, and internal HR communications.
• Conduct employment background checks and reference verifications.
• Maintain accurate records and data across multiple systems.
• Support general HR administration including data entry, auditing and reporting.
• Assist with HR projects and onboarding/offboarding processes.
• Coordinate Team Member lifecycle, including onboarding, offboarding, and role changes.
• Manage access and permissions across tools such as Google Workspace and BambooHR.
• Create and maintain SOPs, checklists, and process docs to ensure clarity across HR operations.
• Participate in recruitment, including interview coordination and learning hiring processes.

Skills

Administrative experience

Data entry

Time management

Attention to detail

Communication skills

English fluency

Education

Related degree/diploma

Tools

Google Workspace

BambooHR

MS Office

Job description

Wishpond Technologies currently has the position of Human Resources Assistant available, and we’re excited to tell you about it ! Please note that this position is expected to work an 8-hour day shift (Pacific Time Zone, GMT-8). The business language used in this position is English, so please ensure your resume is in English, as well as your answers to any of the questions we have included as part of the application process.

OVERVIEW

We are looking for an exceptionally organized, people-focused, and adaptable Human Resources Assistant to join our fully remote team. If you thrive in fast-moving environments, love supporting others, and can stay calm and solution‑first mindset, you’ll feel right at home here. This role is perfect for someone with a background in event coordination and planning, hospitality, customer service, or any role where juggling details, personalities, and last‑minute surprises is part of the job. It’s well‑suited for someone who can confidently navigate the unknown, work well under tight deadlines, and is motivated by continual learning and development. You’ll take ownership of processes, contribute ideas, and lead projects that allow your work and growth to shine. You’ll join a small but amazing HR team supporting 100+ global Team Members. This is a highly administrative HR generalist role involving data entry, reporting, auditing, and statistics, with opportunities to take on additional responsibilities over time. Because of the nature of our work, confidentiality and professionalism are essential.

RESPONSIBILITIES

• Respond to Team Member requests with clarity, empathy, and a solutions‑first mindset, escalating special cases to the appropriate person.
• Prepare reports, documentation, and internal communications for the HR department.
• Conduct employment background checks and reference verifications (via email).
• Maintain accurate records, files, and data across multiple systems.
• Support general HR administration, including data entry, auditing, verification, and report distribution.
• Assist with ongoing HR projects and take on new responsibilities as the department grows.
• Coordinate the full Team Member lifecycle, including onboarding, offboarding, status changes, and internal transitions.
• Manage access, accounts, and updates across systems such as Google Workspace, BambooHR, and other internal tools.
• Support IT‑style tasks such as creating accounts, updating permissions, and ensuring new hires have the tools they need on day one.
• Create, update, and maintain SOPs, checklists, and process documentation to ensure clarity and consistency across HR operations.
• Participate actively in recruitment, including coordinating interviews, learning the full hiring process, and conducting interviews as you grow in the role.
• Develop skills across a wide range of HR functions, including administration, systems, onboarding, offboarding, compliance, and people operations, with exposure to 600+ processes and tools that support significant professional growth.
• Play an active role in shaping our workplace culture by creating initiatives that support team member growth and foster a positive, collaborative environment.
• Other duties as assigned.

QUALIFICATIONS

• 2–3 years of administrative experience, ideally in HR, operations, hospitality, event coordination, or any role requiring high organization and multitasking (HR experience is an asset but not required).
• Ability to manage multiple tasks, shifting priorities, and unexpected changes while staying calm and solution‑first mindset.
• Passion for HR, people operations, and creating a positive employee experience.
• Proven ability to handle sensitive and highly confidential information.
• Strong data entry skills (minimum 50 wpm) and high accuracy.
• Proficiency with PC tools and MS Office applications.
• A degree or diploma related to the role is considered an asset.
• Extremely detail‑oriented, organized, and proactive, you love structure but adapt quickly when things change.
• Strong written and verbal communication skills, with a client‑first and service‑oriented mindset.
• Ability to work independently and collaboratively in a fast‑paced, results‑driven environment.
• Tech‑savvy, analytical, and comfortable learning new systems or tools.
• Excellent time management and problem‑solving skills.
• Fluent in English (spoken and written); a second language is an asset.

WORK ENVIRONMENT

• This is a 100% remote position, and the individual could be based anywhere outside of Canada.
• Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, and headset and have a fast and reliable internet connection. Certain roles will be required to utilize and or download company-approved software.
• The individual must be prepared to work standard business hours in the Pacific Time Zone.
• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal records, and credit checks.
• Once hired, the successful candidate must provide a governmental photo ID and proof of residential address as part of the onboarding process.

GREAT REASONS TO APPLY FOR THIS ROLE

• A fully remote position.
• Exciting and dynamic environment with a great leadership team.
• Comprehensive training program and regular performance reviews to facilitate your success.
• Competitive compensation based on experience and proven abilities.
• Great referral programs with incentives and bonuses.
• Unbelievable product discounts when you use our products for your own business.
• A global workforce of multicultural and talented colleagues.
• A close-knit operation with amazing growth opportunities for your personal development.
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange.
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada.

ABOUT US

Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop‑ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.

Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.

To learn more about Wishpond Technologies, please visit our website or any of our social media platforms: Website: Instagram: @wishpondofficial Twitter: Wishpond YouTube: Thewishpond LinkedIn: Wishpond

Wishpond Technologies is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation.

We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email or agency inquiries.