Healthcare Training Lead: HIPAA & Enrollment Expert

INGEPSY; Girardot; Presencial; COP 60.000.000 - 95.000.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a Training Lead to drive end-to-end training delivery and curriculum ownership across operational teams in a BPO healthcare setting. The role interfaces with clients and ensures adherence to U.S.

healthcare procedures and compliance guidelines, while mentoring enrollment associates and account agents. The position emphasizes direct training, curriculum development, and ongoing knowledge management, with an on-site requirement in Bogota.

Formación

• Minimum 2 years of proven experience in a Training Lead or Senior Specialist role within a BPO environment.
• Minimum 1 year of direct experience supporting Healthcare accounts or handling PHI.
• Advanced English proficiency (written and verbal).

Responsabilidades

• Direct training delivery and ongoing knowledge management across all teams.
• Design, schedule, and execute enrollment training programs to meet SLA objectives.
• Design, update, and manage onboarding curricula covering HIPAA/HITECH, PHI handling, enrollment verification, medical terminology, and onboarding fundamentals.
• Conduct audits on HIPAA/PHI protocols and enrollment accuracy during onboarding and refresher sessions.
• Provide training metrics, progress reports, and address training gaps.
• Maintain training manuals, job aids, and multimedia learning assets.
• Lead stakeholder alignment meetings and kickoff training sessions.
• On-site role in Bogota.

Conocimientos

Advanced English

HIPAA compliance

PHI security

Medical terminology

Stakeholder management

Visual design

Strategic problem solving

Descripción del empleo

INGEPSY is seeking a Training Lead to drive end-to-end training delivery and curriculum ownership across operational teams in a BPO healthcare setting. The role interfaces with clients and ensures adherence to U.S.

healthcare procedures and compliance guidelines, while mentoring enrollment associates and account agents. The position emphasizes direct training, curriculum development, and ongoing knowledge management, with an on-site requirement in Bogota.