Guest Service Agent

Hilton; Colombia; A distancia; COP 16.740.000 - 25.668.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incredible travel perks

Paid parental leave

Mental health resources

Paid time off

Descripción de la vacante

Hilton is seeking a Guest Service Agent to greet guests, manage check-in and check-out, and provide local information to ensure a memorable stay. You’ll promote hotel services and handle guest inquiries with care—contributing to a smooth, welcoming experience across our properties.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency to brighten guests’ stays. Join a brand known for exceptional guest experiences and a supportive, award-winning

Formación

• Greet guests upon arrival and complete the check-in process.
• Process guest departures and ensure accurate charges and receipts using the POS system.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information.

Responsabilidades

• Deliver a warm welcome to guests and facilitate check-in with key issuance and bell service assistance.
• Support efficient check-out by verifying charges, handling payments, and issuing receipts.
• Provide hotel and local knowledge to assist guest inquiries and upsell hotel services.
• Promote hotel services to maximize revenue through upselling of amenities and experiences.
• Respond to guest requests, resolve concerns with care and urgency, and manage communications.

Herramientas

Point-of-Sale system

Descripción del empleo

Job Identification: 214078

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Paid time off (PTO) – Recharge, relax, and take time for what matters most

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.