Growth Operations Associate

Genesisortho; Bogotá; Presencial; COP 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

Genesis Orthopedics & Sports Medicine is seeking a Growth Operations Associate to support expanding operations and drive growth across the organization. This role suits a proactive, collaborative professional eager to improve healthcare delivery.

The position covers operational support, market analysis, marketing collaboration, and project management, with responsibilities spanning from workflow optimization to stakeholder reporting.

Formación

• Bachelor’s degree in business, healthcare administration, operations, or a related field.
• At least 2 years in operations, business development, or a similar role.
• Experience in healthcare or medical industry is highly desirable.
• Proficiency with CRM systems and data analysis tools.

Responsabilidades

• Improve and streamline internal workflows to drive operational efficiency.
• Manage EPIC and CRM platforms to track leads, referrals, and growth metrics.
• Develop and document standardized operational processes and best practices.
• Identify market expansion opportunities and support strategic planning.
• Collaborate with marketing to acquire new patients and maintain referral networks.
• Oversee growth-related projects from initiation to completion.

Conocimientos

CRM platforms

Data analysis

Excel / Google Sheets

Communication

Organizational skills

Lean Six Sigma knowledge

Educación

Bachelor’s degree in business, healthcare administration, operations, or related field

Herramientas

EPIC

CRM platforms

Descripción del empleo

Job Description:

Genesis Orthopedics & Sports Medicine is seeking a highly motivated, detail-oriented Growth Operations Associate to support our expanding operations and lead growth-focused initiatives across the organization. This role is ideal for a dynamic, resourceful individual who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about making a meaningful impact in healthcare delivery.

Key Responsibilities

Operational Support

• Improve and streamline internal workflows to drive operational efficiency across departments.
• Manage internal systems such as EPIC and CRM platforms to track leads, referrals, and key growth metrics.
• Develop, document, and standardize operational processes and best practices.

Business Development

• Partner with leadership to identify and evaluate opportunities for market expansion and revenue growth.
• Conduct market research and data analysis to support strategic planning and business decisions.
• Monitor performance metrics and deliver insightful reports and recommendations.

Marketing & Outreach

• Collaborate with the marketing team to develop and execute campaigns aimed at acquiring new patients.
• Maintain and strengthen relationships with referral sources, partners, and external stakeholders.
• Track outreach efforts and performance, providing data-driven insights to optimize strategies.

Project Management

• Oversee growth-related projects from initiation to completion, ensuring alignment with organizational goals.
• Provide regular updates on project progress, roadblocks, and key milestones to stakeholders.

Administrative Support

• Coordinate and schedule meetings, events, and stakeholder follow-ups.
• Assist with other growth-related tasks and special projects as needed.

What We're Looking For

• Strong organizational and analytical skills
• Excellent communication and teamwork abilities
• Familiarity with CRM platforms and healthcare systems (experience with EPIC is a plus)
• A proactive and solutions-oriented mindset, fueled by a passion for healthcare innovation

Qualifications:

• Education: Bachelor’s degree in business, healthcare administration, operations, or a related field.

• Experience:

• A minimum of 2 years in operations, business development, or a comparable role.

• Experience in the healthcare or medical industry is highly desirable.

Skills:

• Proficiency in CRM systems, spreadsheets (Excel/Google Sheets), and data analysis tools.
• Outstanding communication and interpersonal skills.
• Strong organizational skills and ability to multitask effectively.
• Analytical thinker with a focus on solving problems and enhancing processes.
• Capable of working both independently and as part of a dynamic team.
• Preferred: Familiarity with Lean Six Sigma or other process improvement methodologies.

Why Join Genesis Orthopedics & Sports Medicine?

AtGenesis Orthopedics & Sports Medicine, we believehigh-quality orthopedic care should be accessible to all—not just those who can afford it. After17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, throughhundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation forexceptional carewhile making our servicesmore ethical and affordable.

Why Choose Genesis?

• Supportive Team – Be part of a compassionate and professional healthcare team that values collaboration.
• Competitive Compensation – Enjoy a strong base salary with opportunities for performance-based bonuses.
• Career Growth – Access pathways for professional development and advancement within our innovative practice.
• Meaningful Impact – Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone.