Global Service Desk Analyst

SLB; Bogotá ciudad; Sur place; COP 39 060 000 - 66 960 000; Plein temps

Résumé du poste

SLB seeks a Service Desk Analyst to deliver first and second line IT support for laptops, desktops, IP telephony, and network-related issues. You will troubleshoot, log incidents, and escalate where needed, while collaborating with global teams to maintain service quality.

Ideal candidates will have strong English and Spanish, Windows and Microsoft 365 knowledge, and familiarity with ITIL v4 and ServiceNow. The role may involve after-hours support and knowledge base updates.

Qualifications

• Advanced/Fluent English and Spanish required.
• Foundational knowledge of Windows OS and Microsoft 365.
• Strong customer service orientation and clear communication.
• Familiarity with ITIL v4 frameworks is a plus.

Responsabilités

• Provide first and second level IT support for laptops/desktops and related software.
• Troubleshoot and resolve incidents or escalate as per procedures.
• Log incident details and communicate progress to customers.
• Maintain and update the Knowledge Base with fixes.
• Coordinate with internal teams and third-party providers as needed.
• Support InterACT/GIS SD procedures and after-hours systems as required.

Connaissances

English fluency

Spanish proficiency

Windows OS

Microsoft 365

Networking basics

Customer service

ServiceNow

Power Platform

ITIL v4

Formation

Systems Engineering, Computer Science, IT or related Engineering fields

Business Administration with Information Systems focus

Outils

ServiceNow

Power Platform

Description du poste

SLB seeks a Service Desk Analyst to deliver first and second line IT support for laptops, desktops, IP telephony, and network-related issues. You will troubleshoot, log incidents, and escalate where needed, while collaborating with global teams to maintain service quality.

Ideal candidates will have strong English and Spanish, Windows and Microsoft 365 knowledge, and familiarity with ITIL v4 and ServiceNow. The role may involve after-hours support and knowledge base updates.