Global Delivery Director — Remote & Growth

Dev PRO; Bogotá ciudad; Remote; COP 381,959,000 - 572,938,000; Full time

Job summary

Dev.Pro, a US-based outsourced software development company, is hiring a Delivery Director to lead delivery operations for major client accounts and guide distributed teams to deliver high-quality software solutions.

You will drive client engagement, align projects with outcomes, monitor CSAT and profitability, and propose process improvements across tools, technology, and staffing. This role reports to senior leadership and collaborates with CTO/Marketing, Sales, and HR.

Qualifications

• 10+ years of project and program management in software product or IT.
• Experience leading 100-150+ people and $10-15M annual budgets.
• Leadership, change advocacy, and executive communication skills.
• Experience hiring, developing, and retaining technical and managerial talent.
• Advanced knowledge of SDLC and project management.
• Experience delivering outsourced engineering or IT service delivery to external clients.

Responsibilities

• Lead delivery for major client accounts, ensuring high-quality, timely solutions.
• Align with clients on project and program outcomes, monitor satisfaction, and manage escalations.
• Propose innovative improvements to processes, tools, technology, and suggest new business/project ideas to clients.
• Maintain relationships with senior client stakeholders and identify opportunities within existing accounts.
• Participate in revenue and margin planning; organize workload planning and optimal resource utilization.
• Align delivery costs with revenue plans to achieve margin targets.
• Collaborate with CTO and Marketing to develop and promote new technical capabilities and service offerings.
• Support Sales with presentations, proposals, pricing, and contract negotiations.
• Launch new accounts, coordinating staffing and aligning processes with client expectations.
• Represent the company at client meetings, networking, and industry events.
• Ensure managers address people issues, provide feedback, monitor performance, and develop careers.
• Coordinate with HR and Training on people policies, compensation, bonuses, and training.

Skills

Delivery leadership

Program management

Client engagement

Strategic planning

Budget management

Team leadership

SDLC knowledge

Pre-sales support

Operational excellence

Stakeholder management

Job description

Dev.Pro, a US-based outsourced software development company, is hiring a Delivery Director to lead delivery operations for major client accounts and guide distributed teams to deliver high-quality software solutions.

You will drive client engagement, align projects with outcomes, monitor CSAT and profitability, and propose process improvements across tools, technology, and staffing. This role reports to senior leadership and collaborates with CTO/Marketing, Sales, and HR.