GBS Procurement Ops -Contract Support - Jr Analyst

Scotiabank; Bogotá; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A leading financial institution is seeking a Junior Analyst to support its Global Procurement Services. The role involves assisting users with procurement technology, analyzing data, and providing excellent customer service in both English and Spanish. Ideal candidates should possess strong communication skills and some experience in related fields.

Formación

• Strong written and verbal communication skills in English and Spanish.
• 6-12 months of experience in operations, help desk, customer service, or related fields.
• High level of self-motivation and initiative.

Responsabilidades

• Provides front-line support to users with procurement technology.
• Escalates issues to leads and tracks resolution.
• Conducts root cause analysis of issues and recommends improvements.

Conocimientos

Communication skills in English and Spanish

Customer service skills

Detail-oriented

Microsoft Excel (writing functions)

Data analysis

Educación

College Diploma or University Degree in a related field

Herramientas

PowerBI

Tableau

Helpdesk software

Descripción del empleo

GBS Procurement Ops - Contract Support - Jr Analyst

The purpose of this role is to contribute to the overall success of Scotiabank’s Global Procurement Services organization, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Accountabilities

• Provides front-line support to internal users who require process help with our Procurement Technology / Contracts platform, how to use it, or how to handle their particular situation.
• Interacts with users around the world in English and Spanish. Interacts verbally or in writing to obtain clarifications and / or respond to the user’s question.
• Operates the Bank’s ticket management system to review, respond and close complex Level 1 and 2 support issues related to Procurement Technology.
• Uses the Bank’s Procurement Technology / Contracts platform to understand the situation facing the user and determine the correct process / system steps required and respond to the ticket or assign to another team.
• Conducts the review, approval or rejection and triage of contract requests in the Contracts platform.
• Interacts with other teams in the Bank or with Technical Teams to facilitate ticket resolution where required.
• Logs information in internal trackers as needed.
• Performs root cause analysis of issues.
• Escalates issues to Lead, Sr. Analyst and/or Manager, suppliers, or other internal stakeholders and track to resolution.
• Recommends process improvements.
• Identifies platforms issues or gaps to help and makes improvement recommendations.
• Assists in the training and onboarding of new team members.
• Contributes or assists in cross-functional initiatives.
• Prepares and distributes reports from the system.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of your respective area in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Reporting Relationships

Primary Manager: Procurement Operations Manager

Dimensions

• Scope: supports the Global Enterprise
• Budget Management: no budget responsibility
• Policy: Supports adherence to the Procurement Policies and Procedures
• Activity is funded through the Global Procurement Services department operating budget
• Supports department goals & objectives related to Value Creation

Education / Experience / Other Information

• Strong written and verbal communication skills in English and Spanish.
• College Diploma or University Degree in a related field.
• 6-12 months of experience in any the following fields: operations, help desk, customer service, business analysis, process improvement, project management, or business.
• Detail-oriented, and ability to collect, manipulate, understand, and analyze data.
• Good customer service skills when dealing with internal and external stakeholders.
• High level of self-motivation and initiative, and ability to operate effectively as a team player.
• Good strong Microsoft Excel skills (able to write formulas, logical, and text functions).
• Experience with visualization tools (e.g. PowerBI, Tableau) is an asset.
• Experience creating PowerPoint presentations is an asset.
• Experience with helpdesk or procurement software is an asset.

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel