(fluent English) Product Support Consultant (Water Solutions)

SupportYourApp; Bogotá; A distancia; COP 78.155.000 - 136.773.000; Jornada completa

Descripción de la vacante

A leading Support-as-a-Service company is seeking a Product Support Consultant to provide exceptional customer service in a multicultural and remote environment. Candidates should have strong English skills, customer support experience, and a positive attitude. This role offers flexible schedules, competitive compensation in USD, and significant growth opportunities.

Servicios

Flexible schedule

Fully remote work

Paid intensive training

Good bonuses for referring friends

Formación

• Fluent in English (C1 level) for written and spoken communication.
• 1+ years of experience in a customer support role.
• Ability to use technical terminology effectively.

Responsabilidades

• Provide exceptional customer support through multiple channels.
• Assist customers with product-related inquiries and troubleshooting.
• Guide customers through the purchase process.

Conocimientos

Excellent English (C1)

1+ year experience in customer support

Strong phone communication skills

Attention to details

Positive and responsible attitude

Descripción del empleo

Overview

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What You Will Do

• Provide exceptional customer support via calls, emails, and chats
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates
• Troubleshoot technical issues over the phone
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices

Qualifications

• Excellent English (C1 for both written and spoken is a must)
• 1+ year experience in customer support
• Strong phone communication skills
• Previous experience with a wide product range
• Comfortable using technical terminology and guiding customers through troubleshooting steps
• Pre-sales experience
• Attention to details
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.