Financial Operations Supervisor

EXL; Bogotá ciudad; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

EXL in Bogotá, Colombia is seeking an experienced Accounts Payable Supervisor to lead F&A operations and oversee day-to-day service delivery. You will drive process excellence and manage a high-performing team of 15+ members across AP, AR, and General Accounting.

The role requires 5+ years in Finance & Accounting with strong analytical, stakeholder management, and coaching skills. A background in a BPO or Shared Services environment is preferred.

Formación

• Graduate or Postgraduate degree in Finance, Accounting, or a related field.
• 5+ years of relevant Finance & Accounting experience.
• Strong hands-on knowledge of AP, AR, and General Accounting.
• Previous experience leading teams in a BPO or Shared Services environment.

Responsabilidades

• Lead overall F&A operations and manage daily service delivery.
• Oversee and optimize AP, AR, and General Accounting processes.
• Manage client and stakeholder relationships with high service levels.
• Coach, mentor, and develop team members to enhance performance.
• Prepare MIS reports, dashboards, and operational reviews.
• Drive continuous improvement and maintain quality standards.

Conocimientos

Accounts Payable (AP)

Accounts Receivable (AR)

General Accounting

Financial Operations Management

Leadership

Team management

Educación

Finance or Accounting degree

Descripción del empleo

About the Role

We are seeking an experienced Accounts Payable Supervisor with strong leadership skills and extensive Finance & Accounting knowledge to oversee day-to-day operations, drive process excellence, and lead high-performing teams.

This position requires advanced expertise in Accounts Payable (AP) and prior team handling experience (more than 15 people), which are critical components of the role.

Key Responsibilities

• Lead overall Finance & Accounting (F&A) operations and manage daily service delivery.
• Oversee and optimize Accounts Payable, Accounts Receivable, and General Accounting processes.
• Manage client and stakeholder relationships, ensuring high levels of service and satisfaction.
• Handle escalations and drive effective communication with internal and external stakeholders.
• Develop and track operational metrics, KPIs, and performance reports on a weekly, monthly, and quarterly basis.
• Monitor productivity, SLA compliance, quality standards, and team performance.
• Prepare MIS reports, dashboards, and operational reviews.
• Drive continuous improvement and quality initiatives across the operation.
• Identify process inefficiencies and implement solutions to strengthen controls and increase operational efficiency.
• Conduct quality audits and client reporting activities.
• Coach, mentor, and develop team members to enhance performance and career growth.
• Provide ongoing training and support on process updates and best practices.

Qualifications & Experience

Graduate or Postgraduate degree in Finance, Accounting, or a related field.

5+ years of relevant Finance & Accounting experience.

Strong hands-on knowledge of:

• Accounts Payable (AP)
• Accounts Receivable (AR)
• General Accounting
• Financial Operations Management

Previous experience leading teams in a BPO or Shared Services environment.

Proven people management and team leadership experience.

Required Skills

• Strong analytical and reporting capabilities.
• Advanced stakeholder and client management skills.
• Ability to coach, mentor, and provide constructive feedback.
• Strong customer service and quality orientation.
• Leadership and motivational skills
• Ability to prioritize and manage multiple operational activities in a challenging environment.
• Results-driven mindset with a focus on continuous improvement.