Field Software Engineer

VTEX; Colombia; Híbrido; COP 117.169.000 - 195.282.000; Jornada completa

Descripción de la vacante

A leading ecommerce platform provider is seeking a Field Software Engineer based in Medellin, Colombia. This role focuses on engaging with customers through technical solutions while attending the office four days a week and working remotely on Friday. The ideal candidate has 1-4 years of experience, a tech and math mindset, and preferably digital commerce and advanced English knowledge.

Servicios

Competitive compensation

Health Plan

Life Insurance

Profit-sharing

Free shipping on 1000+ VTEX stores

Formación

• 1-4 years of experience in the field.
• Ability to provide simple solutions to complex problems.
• Based in Medellin, Colombia.

Responsabilidades

• Act as the primary interface between the company and customer.
• Develop solutions for recurring customer problems.
• Engage in improving customer-company relationship.

Conocimientos

Working with cross-functional groups

Tech & math mindset

Digital commerce experience

Advanced English knowledge

Familiarity with frontend development

Descripción del empleo

The Field Software Engineering team is the primary interface between VTEX and the customer. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s. The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.

About the role

The Field Software Engineer is the primary interface between VTEX and the customer. Technology-driven, the analyst learns the different scenarios surrounding the VTEX product and develops solutions to recurring customer problems by acting through tickets and investigating the platform’s technical scenarios. Engages by improving the area and especially the customer-company relationship.

For this position, you are required to attend the Medellin's office 4 days a week (Monday - Thursday), and remote work on Friday.

Who you are

• You can work with multiple cross-functional groups, including business and technical teams;
• You have a tech & math mindset, providing simple solutions to complex problems;
• You have 1-4 years experience in the field;
• You have digital commerce experience (preferred);
• You have advanced English knowledge (preferred);
• You are familiar with frontend development.
• You are based in Medellin, Colombia.

About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,400 active online stores across 43 countries (as of FY ended on December 31, 2024). Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia.

VTEX offers a range of benefits, including:

• Competitive compensation
• Health Plan
• Life Insurance
• Profit-sharing
• Free shipping on 1000+ VTEX store

VTEX is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.