Field Clinical Specialist THV (Based in Bogotá)

Edwards Lifesciences Gruppe; Bogotá; On-site; COP 78,120,000 - 122,760,000; Full time

Job summary

Edwards Lifesciences Gruppe in Bogotá, Colombia seeks an experienced field clinical specialist to deliver post-commercial education and training for transcatheter heart valve products. You will certify centers and physicians, interact with KOLs and proctors, and develop training curricula to support patient outcomes.

Role requires 3+ years in medical devices or clinical settings, strong communication, and the ability to build cross-functional relationships in a fast-paced environment.

Qualifications

• 3+ years of related medical device and/or clinical experience.
• Bachelor's degree in a related field; training in clinical/technical environment preferred.
• Proficient use of MS Office and general office equipment.
• Strong written and verbal communication with interpersonal skills.
• Ability to manage confidential information with discretion.
• Team oriented with the ability to work across departments.

Responsibilities

• Provide post-commercial education and training within a modality or product portfolio to clinical end-users.
• Certify centers, physicians and EW personnel per SOPs; be involved with KOLs and proctors.
• Educate on device handling, implantation and troubleshooting techniques.
• Develop and continuously improve training curriculum and materials.
• Educate physicians and hospital staff on technical matters through sessions and in-service programs.
• Plan growth strategies within focused accounts in partnership with Sales.
• Upsell in key strategic accounts with Business Managers.
• Validate software and hardware updates in the field as applicable.
• Learns the product, physiology and applications; review market and activities regularly.
• Collaborate with cross-functional teams and adapt to fast-paced environment.

Skills

Clinical education

Communication skills

Interpersonal skills

Team collaboration

Problem solving

Relationship management

Adaptability

Education

Bachelor's degree in related field

Tools

MS Office Suite

Job description

Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.How you´ll make an impactApplies professional expertise and judgment to support field clinical specialist activities and business outcomes.Delivers clinical education and operational expertise by providing post-commercial education and training support within a specific modality or product portfolio to clinical end-users.Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPsInteract with KOL and proctorsProvide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.Business IntelligenceEducate and train physicians, hospital personnel and hospital staff on technical matters related to products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales ManagementResponsible for upselling in key strategic accounts working in conjunction with Business ManagersValidate software and hardware updates in the field as applicableLearns the product(s), physiology, anatomy, applications of the market and Edwards LifesciencesRegularly reviews clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.Other incidental dutiesWhat you will need3+ years of previous related medical device and/or clinical experience requiredBachelor's Degree in related field and Training experience in clinical / technical environment preferredWhat else will help youProven expertise in MS Office Suite and ability to operate general office machineryGood written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skillsGood problem-solving and critical thinking skillsModerate knowledge and understanding of cardiovascular scienceModerate understanding of cardiovascular anatomy, pathology and physiologyModerate understanding of medical device regulatory requirements and documents, device accountability and adverse events reportingAbility to manage confidential information with discretionStrict attention to detailAbility to interact professionally with all organizational levelsAbility to manage competing priorities in a fast paced environmentMust be able to work in a team environment, including inter-departmental teams and representing the organization on specific projectsAbility to build productive internal/external working relationshipsAdhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control