Export - Import Ocean Freight Forwarder

DHL Germany; Bogotá Distrito Capital - Municipio; Presencial; USD 12.000 - 20.000; Jornada completa

Descripción de la vacante

A leading company in logistics is seeking a Specialist OFR in Freight Forwarding to enhance customer experiences and manage shipments in Bogotá. This role involves proactive communication with clients and internal teams, as well as handling operational tasks to ensure seamless delivery. Ideal candidates will have a degree in relevant fields and strong communication skills in multiple languages.

Formación

• Minimum of 1 year in Freight Forwarding.
• Excellent verbal and written communication skills in English, Spanish, Portuguese.

Responsabilidades

• Manage customer inquiries regarding shipment status, documentation, and prices.
• Coordinate with DGF operations for bookings and exception resolutions.
• Record and solve customer complaints, ensuring effective communication.

Conocimientos

Communication skills

Customer service

Teamwork

Autonomy

Educación

Degree in industrial engineering, international business, or related fields

Descripción del empleo

Title: Specialist OFR (Freight Forwarding)

Location: GSC BOG

The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.

Key Responsibilities:

·Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required)

·Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.

·Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands

·Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer

·Meet all commitments to the customers in terms of follow-up/ongoing communication

·Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer

·Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer

·Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales

·Record any customer complaints; solves customer complaints or assigns tasks to other functions

·Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.

Skills / Requirements:

• Professionals in industrial engineering, international business, or related fields
• Minimum of 1 year in Freight Forwarding
• Excellent verbal and written communication skills & business skills in English, Spanish, Portuguese
• Customer service and communication skills.
• Teamwork and autonomy

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