Especialista de Soporte Técnico N1 — Bogotá

Unisys; Bogotá; In loco; COP 12.000.000 - 21.000.000; Tempo pieno

Descrizione del lavoro

Unisys in Bogotá is seeking a junior IT support specialist to handle routine incidents and service requests, assisting users and maintaining hardware, software, and basic network services.

You will guide L1 inquiries, follow established guidelines, escalate complex issues, and work with colleagues to resolve problems efficiently while delivering quality support. This on‑site role requires 1–2 years of experience and a high school diploma or GED.

Competenze

• High School Diploma or GED required.
• May require technical certification or an Associate Degree.

Mansioni

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Formazione

High School Diploma or GED

Technical certification or Associate Degree

Descrizione del lavoro

Unisys in Bogotá is seeking a junior IT support specialist to handle routine incidents and service requests, assisting users and maintaining hardware, software, and basic network services.

You will guide L1 inquiries, follow established guidelines, escalate complex issues, and work with colleagues to resolve problems efficiently while delivering quality support. This on‑site role requires 1–2 years of experience and a high school diploma or GED.