Enterprise FinTech Support Specialist (Hybrid)

Nuvei; Bogotá ciudad; Híbrido; COP 66.960.000 - 133.920.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Paid vacation time

Hybrid working environment

Descripción de la vacante

Nuvei seeks an Enterprise Support Specialist to join our fast-growing Operations team. You will act as a trusted advisor to Premium and Enterprise clients, resolving complex technical issues and driving improvements across platforms.

You will handle cases via email, chat and Salesforce, collaborating with Product, R&D, and Risk to ensure timely, high-quality resolutions while maintaining SLAs.

Formación

• 5+ years of hands-on experience in technical support in Payments/FinTech.
• Bachelor’s degree preferred in related fields.
• Strong background with REST APIs, SDKs, IP/HTTP, and SQL.
• Experience with log analysis, basic programming or web development, and technical reporting.
• Familiarity with Salesforce and other CRM/ticketing systems.

Responsabilidades

• Act as a technical trusted advisor for Premium and Enterprise clients.
• Manage production-level technical issues via Salesforce and chat with timely SLAs.
• Coordinate and prioritize support requests by urgency and origin.
• Investigate errors and logs, provide deep-dive analyses and insights.
• Provide real-time technical guidance to clients on Nuvei’s products.
• Collaborate cross-functionally with Product, R&D, Operations and Risk.

Conocimientos

REST APIs

SDKs

SQL

Log analysis

Programming basics

Salesforce

CRM systems

English fluency

Educación

Bachelor’s degree in Industrial Management

Bachelor’s degree in Computer Science or Engineering

Herramientas

Salesforce

CRM / ticketing systems

Descripción del empleo

Nuvei seeks an Enterprise Support Specialist to join our fast-growing Operations team. You will act as a trusted advisor to Premium and Enterprise clients, resolving complex technical issues and driving improvements across platforms.

You will handle cases via email, chat and Salesforce, collaborating with Product, R&D, and Risk to ensure timely, high-quality resolutions while maintaining SLAs.