Dispatcher & Phone Operator - Bogota

Infina Health; Cundinamarca; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A leading company in transportation is seeking reliable Dispatchers to manage communication and coordination for emergency and non-emergency situations. The role requires excellent communication skills, the ability to multitask, and sound judgment. Candidates must be proficient in both English and Spanish and possess a high school diploma. Flexible scheduling is available to accommodate various work hours.

Formación

• Proven experience as dispatcher or relevant position.
• Fast typing with experience in data entry.
• Knowledge of procedures for emergency situations.

Responsabilidades

• Receive emergency and non-emergency calls and record significant information.
• Prioritize calls according to urgency and importance.
• Monitor the route and status of field units.

Conocimientos

Communication

Multitasking

Organizational Skills

Active Listening

Critical Thinking

Educación

High School Diploma

Descripción del empleo

Reading Metro Transportation is looking to hire dispatchers for all shifts to manage all the growth!

We are looking for dispatchers to work all hours of the day and all days of the week (24/7). We can accommodate everyone's work schedule.

We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information
  
  
  

Skills

• Proven experience as dispatcher or relevant position
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English and Spanish (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma