E-Commerce Operations Team Lead

Pandora A/S; Bogotá; Presencial; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

A leading jewelry company based in Bogotá, Colombia, is seeking an E-Commerce Operations Team Lead to oversee warehouse operations and ensure timely delivery of ecommerce orders. The ideal candidate will have experience in logistics and team management and be fluent in both Spanish and English. This role promotes customer service excellence and involves supervising daily operational tasks.

Formación

• Experience in logistics, operations, warehouse, or stock management.
• Supervisory experience over a team.
• Fluency in Spanish and English.

Responsabilidades

• Supervise associates engaged in operational activities.
• Promote excellent customer service and train junior staff.
• Manage picking, packing, and returns operational activities.
• Handle team management and operational productivity.

Conocimientos

Team management

Customer service

Inventory management

Fluent in Spanish and English

Descripción del empleo

Overview

Are you looking to be part of the world’s leading jewelry company and apply your Fulfillment experience? Pandora is seeking an E-Commerce Operations Team Lead to support rapid digital growth and expansion in Colombia. The primary responsibilities are to guide the warehouse operations team of 3-4 people, ensure ecommerce orders are delivered on time, and provide great customer service for Pandora customers.

Responsibilities

• Supervises associates engaged in all operational activities, including inventory management, customer service and carrier communication on day-to-day basis


• Promotes excellent customer service by training junior staff, ensuring inquiries and complaints are handled professionally and timely


• Performs operational activities including picking, packing and returns management


• Responsible for team management including resource planning, operational productivity reporting and communication


• Maintains awareness of service level requirements and operational security best practices

KPIs

• Picking and packing time


• Team management (employee NPS / retention of staff)

Qualifications

• Experience as a store manager, logistics, operations, warehouse, stock management or similar


• Team management experience is a must


• Spanish and English fluent

Did we get your attention?

If you see yourself in the position and would like to become a part of Pandora’s future, please apply. We look forward to hearing from you!

We process applications on a continuous basis, so please apply as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

About Pandora

Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.