Director of Operations

TaskUs; Medellín; Presencial; COP 310.318.000 - 387.898.000; Jornada completa

Descripción de la vacante

A leading outsourced digital services provider is looking for a Director of Operations to manage a wide range of responsibilities in Medellín, Colombia. The ideal candidate should have at least 3 years of experience in BPO Operations and Management, managing over 1,000 FTEs, excellent communication skills, and the ability to deliver targets. This onsite role may require occasional travel for meetings and conferences.

Servicios

Competitive industry salaries

Comprehensive benefits packages

People First culture

Formación

• At least 3 years of experience in BPO Operations and Management or equivalent.
• Managed at least 1,000 FTEs in operations.
• Proven track record of meeting and delivering targets.
• Strong verbal and written communication skills.

Responsabilidades

• Be responsible for a wide spectrum of operations responsibilities.
• Maintain an open line of communication between staff and senior management.
• Ensure compliance with all established policies and procedures.
• Develop team goals and plans to achieve objectives.

Conocimientos

BPO Operations Management

Google Suite applications

Excellent communication

Organizational skills

Analytical skills

Managerial skills

Descripción del empleo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.

TaskUs understands that achieving growth for its partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

What can you expect in a “Director of Operations” role with TaskUs:

As Director of Operations, you will:

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, providing temporary coverage and training; provision of excellent clientele service, problem resolution, and the like.
• Develop individual and team goals and implement plans to carry out objectives.
• Guide the Operations Managers in meeting all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Required Qualifications:

• At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
• Managed at least 1,000 FTEs and has strong computer skills especially in using Google Suite applications.
• Proven track record of meeting and delivering targets.
• Excellent communication skills, both verbal and written.
• This person must be able to build productive business relationships with clients and must have strong organizational, analytical, and managerial skills.

Work Location / Work Schedule / Travel:

• Onsite
• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.

DEI: TaskUs believes that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.