Director of Operations

TaskUs; Colombia; Presencial; COP 312.243.000 - 468.366.000; Jornada completa

Descripción de la vacante

A leading digital services provider in Colombia is seeking a Director of Operations to oversee multiple campaigns, ensuring operational efficiency and client satisfaction. The ideal candidate has over 3 years of experience in BPO operations, a proven track record with a large team, and excellent communication skills. Join to help shape the operational landscape and drive success in a people-first culture.

Servicios

Competitive salaries

Comprehensive benefits

Professional growth opportunities

Formación

• At least 3 years of experience in BPO operations at a director or VP level.
• Experience managing at least 1,000 FTEs.
• Proven track record of meeting targets.

Responsabilidades

• Oversee and direct activities of multiple campaigns.
• Ensure effective operational delivery and client satisfaction.
• Guide Operations Managers in achieving goals.

Conocimientos

BPO Operations and Management

Communication skills

Organizational skills

Analytical skills

Managerial skills

Herramientas

Google Suite

Descripción del empleo

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand to approximately 45,000 employees globally with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. TaskUs emphasizes a growth-focused, innovative culture and constant motion to meet client needs.

What We Offer: TaskUs prioritizes employees’ well-being with competitive salaries and comprehensive benefits. We maintain a People First culture through departments like Total Rewards, Wellness, HR, and Diversity. We support internal mobility and professional growth at all career stages. Join our team to experience our commitment to people-first values.

Director of Operations — What to expect

What does a Director of Operations do? You will be a leader within the department, overseeing and directing the activities of multiple campaigns alongside Operations Managers, Team Leaders, and staff assigned to these programs. Your focus will be on client satisfaction and ensuring effective operational delivery.

As Director of Operations, you will:

• Be responsible for a wide spectrum of responsibilities and be able to multitask with ease and proficiency.
• Maintain regular and frequent interactions with all company departments, campaign team leaders, and the management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Oversee all aspects of operations, including monitoring staffing, providing temporary coverage and training, and delivering excellent client service and problem resolution.
• Develop individual and team goals and implement plans to achieve objectives.
• Guide Operations Managers in meeting team and individual goals.
• Ensure compliance with established policies and procedures.
• Assist the Senior Director of Operations / Vice President of Operations in crafting operations procedures.

Required Qualifications

• At least 3 years of experience in the related field, preferably at director or VP level, specializing in BPO Operations and Management or equivalent.
• Experience managing at least 1,000 FTEs and strong computer skills, especially in Google Suite applications.
• Proven track record of meeting and delivering targets.
• Excellent communication skills, both verbal and written.
• Ability to build productive business relationships with clients and possess strong organizational, analytical, and managerial skills with a professional, courteous, and resilient attitude.

Work Location / Work Schedule / Travel

• Onsite
• Occasional travel may be required for meetings, conferences, or client engagements as per business needs.

DEI and Application Process

How We Partner To Protect You: TaskUs will neither solicit money from you during the application process nor require any form of payment to proceed with your application. Please ensure you communicate only with authorized TaskUs recruiters.

DEI: TaskUs believes innovation and high performance come from people of diverse backgrounds. We welcome applicants from all walks of life and are committed to inclusive and equitable practices. TaskUs provides equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply at https://www.taskus.com/careers/