Data Quality Operations Lead

beBeeEnterprise; Nororiente; Presencial; COP 50.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

A growing technology firm in Colombia is seeking a Quality Assurance Manager to oversee a team and ensure exceptional customer experiences. The role involves implementing quality assurance processes, monitoring performance metrics, and providing training. Candidates should have strong leadership skills, high proficiency in English, and experience with data analysis tools. Join a dynamic organization offering professional development opportunities.

Servicios

Professional development opportunities

Dynamic work environment

Formación

• Proven track record in leadership roles within quality assurance.
• Ability to analyze and interpret data effectively.
• Experience in training and supporting team members.

Responsabilidades

• Oversee a team to ensure delivery of quality customer experiences.
• Implement quality assurance processes and monitor performance metrics.
• Conduct performance reviews and coaching sessions.

Conocimientos

Leadership and management skills

High proficiency in English

Data analysis tools

Herramientas

Tableau/PowerBI

Monday

JIRA

SalesForce

Google Analytics

SQL

Python

JavaScript

Descripción del empleo

Quality Assurance Manager

The ideal candidate for this position will oversee a team of employees, ensuring they are equipped to deliver exceptional customer experiences. They will be responsible for implementing quality assurance processes, monitoring performance metrics, and providing ongoing training and support.

Key responsibilities include:

• Developing and maintaining quality control processes to enhance customer interactions;
• Conducting regular performance reviews and coaching sessions with the team;
• Collaborating with senior management to identify areas for improvement and developing strategies to address them;

Required skills and qualifications include:

• Strong leadership and management skills;
• High proficiency in English;
• Experience working with data analysis tools such as Tableau/PowerBI, Monday, JIRA, SalesForce, Google Analytics, SQL, Python, and JavaScript;

Benefits of this role include:

• Opportunity to work with a dynamic and growing organization;
• Professional development and growth opportunities;